Walser Automotive Group

Customer Service Representative - Sixt Rent-A-Car (Independent Franchise)

Location
Bloomington, MN
Posted
Jan 18, 2018
Closes
Feb 18, 2018
Ref
170220
Contact
Walser Automotive Group
Job Type
Employee
Employment Status
Full Time

Sixt Rent-A-Car (Independent Franchise) - Customer Service Representative

This Sixt Rent-A-Car location is an independent franchise owned and operated by the Walser Automotive Group.

Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser’s progressive commitment to growth, innovation, and the customer experience has changed the car-buying journey. We don’t follow, we lead. Walser operates 25 dealerships and affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the community. That’s because we live here, too. Walser is a family-owned, family-run business that believes in the work-life balance. Walser is committed to delivering an outstanding customer experience every time—that’s what drives us. That’s the Walser Way.

Job duties will include but not limited to:

  • Assist in the training and development of all branch locations’ employees, including ancillary products, insurance replacement and retail business
  • Identify and suggest improvements with branch consistencies
  • Proficient knowledge of all electronic processes including insurance authorizations, extensions, reservations, closing of contracts and bill-outs
  • Float between branches to give support where needed
  • Assist Branch Managers with accounts receivable, vehicle maintenance and other tasks
  • Accurate entry of rental contract information
  • Ensure a positive customer experience by effective management of rental process to include qualifying the renter, accurately completing contracts and ensuring a positive experience from beginning to end
  • Drive rental vehicles to our customers, collision centers, and insurance companies
  • Provide customers with expert advice on equipment selection, operation and maintenance
  • Answer customer calls and concerns
  • Provide assistance to customers with efficient and professional etiquette
  • Communicate all relevant customer feedback to Branch Manager in order to facilitate on-going changes in our service and prices to drive continuous improvement for our business
  • Support and service accounts (body shops, dealerships, etc.) by delivering cars and positively representing the company to customers of the accounts
  • Clean and service vehicles to current quality standards to ensure high levels of customer satisfaction
  • Protect company assets by adhering to company policies and procedures
  • Work with a positive attitude to enhance company’s market presence and interoffice atmosphere
  • Effectively manage time to assure all company goals and rental deliveries are completed on time
  • Assist in meeting/exceeding ancillary goals
  • Embrace and exhibit CORE values
  • All other duties, tasks and/or projects as assigned

 

Minimum Requirements:

  • Previous customer service experience very helpful
  • Proven time management skills: the ability to organize and manage multiple priorities
  • Proficient computer skills
  • Positive and energetic personality
  • Ability to solve practical problems and deal with a variety of concrete variables
  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • High performance teams and a strong team player
  • Ability to follow directions and read road maps
  • Must have a valid driver’s license with an acceptable driving record