Pro Staff

Help Desk Technician

Employer
Location
BRANDON, MN
Posted
Jan 18, 2018
Closes
Jan 18, 2019
Ref
312631_1
Contact
Pro Staff
Job Type
Employee
Employment Status
Full Time
Pro Staff is hiring a Help Desk Technician for our client company in Brandon! In this role, you’ll provide technical support to business and residential customers, with the following core responsibilities:

  • Respond to requests for technical assistance via phone, electronically, or in person
  • Communicate effectively andrespectfullywithallcustomers
  • Document all help desk interactions within our ticketing system
  • Follow standard help desk procedures
  • Ability to troubleshoot fixed wireless, DSL,fiber optic,voice and video services
  • Diagnose and resolve technical hardware and software issues
  • Advise users on appropriate actions
  • Follow up on troublesto ensure customer satisfaction
  • Identify and escalate troubles requiring urgent attention
  • Inform management of recurring problems
  • Stay current with technology information, changes and updates
  • Complete assigned tasks in a timely manner
  • Hours are  8am-4:30pm, Mon-Fri. Pay depends on experience. 

    Qualifications:

  • One or more years of customer service experience
  • FamiliarityofvariousInternet and email software and services
  • Knowledge of LAN/WAN management, computer and network security
  • Knowledge offixed wireless, DSL, fiber optic, voice and video services
  • AASDegree inComputer& Voice Networking, or equivalent of 1-2 years prior help desk experience preferred
  • Interested? Give Pro Staff a call or text us at 320-763-9677 for more details or to schedule an in-office interview. We also offer Walk-In Wednesdays! Stop in any Wednesday between 7am-5pm to complete an application and interview on the spot!

    Pro Staff, an Atterro Human Capital Group company, offers short-term to long-term projects, temporary to contract-to-hire, or direct placements. With proven expertise in Administrative, Clerical, Light Industrial and Manufacturing backgrounds, Pro Staff matches the right people with the right career opportunities.