Humera - Administrative and Professional Staffing

Front Office Clerk

Minneapolis, MN, United States
Contact For Rate
Feb 12, 2018
Feb 26, 2018
Job Type
Employment Status
Full Time
Humera is looking for a Front Office Clerk for our client in downtown Minneapolis, MN. The role of the Front Office Clerk is to provide excellent customer service to patients and their families. This individual should have insurance experience and be an administrative professional seeking to apply knowledge and skills in a healthcare setting. Our client is a major healthcare provider. The candidate in this role will provide administrative support. This is a short term contract opportunity which starts in April.

1. Utilizing the electronic health records accurately and efficiently registers and schedules patients. Perform the following functions:
  • Check patient's in
  • Collect co-payments
  • Schedule and reschedule appointments
  • Verify insurance, updating patient information in the scheduling system or universal data set as part of the PAR process
  • Check patient out and schedule follow-up appointments within the clinic or in other hospital departments.
  • Provide patient services with excellent customer service
2. Provides basic technical support and maintenance of computer/fax/copier and hardware.
3. Performs general receptionist duties.
4. Provides customer service for patients, visitors, guests, and the interdisciplinary health care team.
5. Coordinates obtaining and maintaining designated supplies and inventory for the clinic.
6. Promotes the organization and assists in maintaining clinic efficiency.
7. Ensures patients are checked-in in a timely and friendly manner.
8. Ensures personal workspace and patient waiting areas are kept neat and sanitized.
9. Perform other duties as assigned
Minimum Education/ Work Experience
  • High School Diploma or GED
  • EPIC or other EHR experience
  • Knowledge of Medical Terminology
  • Clinic/front desk registration experience
  • Understanding of insurances
Knowledge/ Skills/Abilities
  • Proficient in Microsoft Office
  • Ability to successfully handle multiple tasks and duties simultaneously in response to patient/family and healthcare team needs
  • Ability to read and follow written instructions; understand and communicate verbal and written information
  • Ability to work cohesively and respectfully with a diverse work force and patient population
  • Ability to meet quality and productivity standards, including accuracy in patient registrations
Preferred Qualifications
  • Bilingual Spanish/English preferred
  • 3+ years Healthcare Experience
  • Extremely dependable
  • Basic computer skills including experience with an electronic health record, Epic experience preferred.