Pro Staff

English / Spanish Customer Service

Employer
Location
ANOKA, MN
Posted
Feb 01, 2018
Closes
Feb 01, 2019
Ref
312082_1
Contact
Pro Staff
Category
Customer Service
Job Type
Employee
Employment Status
Full Time
Pro Staff Coon Rapids is currently seeking candidates that are bilingual in English and Spanish for customer service opening.  This is a temp to hire position with a great company in the Anoka area!  
Responsibilities: - Manage large amounts of inbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers - Meet personal/team qualitative and quantitative targets
Qualifications: - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage effectively - Proactive problem-solver with good follow-through - Computer experience necessary - 2+ years experience in customer service or customer support is preferred - Bilingual in English and Spanish 

Hours: 10:15am-7pm Monday -Friday (you will have one day off during the week) & 7:00am-2:00pm Saturday
Pay: $14-16.50/hr DOE

Questions?  Call or text us at 763.780.0724.