Sr Analyst TGS Process and Ops
Analyze daily, weekly and monthly operational reports in order to track trends, identify opportunities and determine impacts of strategic and operational changes. Develop actionable analysis of factors contributing to TGS results.Partners with management team to align analysis with business objectives that fosters continuous improvements based on new business process or practices. Creates process documentation, communication tools, business summaries or analysis to identify and shares trends and impact and help drive service strategies aligned to Target enterprise strategies (examples - digital, supply chain, stores or merchant.)
PRINCIPLE DUTIES AND RESPONSIBILITIES
·Analyzes existing operational reports to collect information in order to track trends, identify opportunities and determine impacts of strategic and operational changes on operational metrics.Additionally, needs to identify data and key metrics when reporting may not always be available.
·Produces analysis and fusion of all-source intelligence resulting in monthly trend reporting on 1) Impact of strategy changes on operational metrics; 2) Shifts in operational metrics such as contacts per order, contact types, concessions and NPS or other scorecard metrics; 3) Contact, operational or channel trends and targeting efforts by strategy.Analysis would include specifics around pre-order, post-order, segmentation strategies, and contacts per order on rate basis as well as channel or TM success measured by QA or NPS data.
·Disseminates and communicates intelligence in both written and oral reports/presentations to impacted leaders and partners.Communicates impact of variables within analysis and offers proactive solutions to address specific trends within Target.com or GiftCard to leaders and broader FRS leadership team, Digital, Supply Chain, Store, Merchant (including food, product safety & quality) and Business Intelligence (BI) Teams.
·Creates new or ad-hoc reporting templates when needed to help with analysis and to answer questions, addressing changing conditions, contact trends,team performance (including vendor) and any legal or legislative impact.Will have a solid understanding of internal and external factors that may impact the guest experience or team performance.
·Acts as a liaison between operations, product teams, and other business ops teams to create process flows, integration plans or to produce new reports. Will also create requirements for new report requests. BI and Digital Experience teams will be a primary, key partners.
·2-4 years of experience within an Operations environment
·Experienced in analysis and proven technical capabilities
·Proven ability to analyze and interpret complex data and make recommendations for future action.
·Strong client focus and ability to manage expectations.
·Solid understanding of Service Center tools, data and broader data warehousing, multidimensional and relational data.
·Self-starter able to work with minimal supervision.
·Strong analytical, problem solving, and conceptual skills.
·Must be able to prioritize and handle multiple tasks and changing priorities.
·Excellent verbal and written communications skills, able to communicate clearly and effectively.
·Bachelor Degree or equivalent
·Service Center, Retail Operations, E-commerce or Financial background
·Programming experience, Domo experience