Pro Staff

Customer Service Rep

Employer
Location
FARIBAULT, MN
Posted
Feb 14, 2018
Closes
Feb 14, 2019
Ref
316080_1
Contact
Pro Staff
Category
Customer Service
Job Type
Employee
Employment Status
Full Time

Customer Service Representative

Do you have customer service experience and strong communication skills? If so, Pro Staff has the opportunity for you! We are currently accepting applications for a large company in Faribault, Minnesota which acts as a third party administrator for class action lawsuits.

Key responsibilities include:

  • Must follow and meet Key Performance Expectations (KPEs) for this role.
  • Manage customer calls by delivering exemplary customer service.
  • No cold calling or sales! Inbound calls from individuals involved in various legal settlements.
  • Answering caller questions by following script and documenting call information into database.
  • General database updates.
  • Write appropriate call logs for company/counsel
  • Transcribe IVR calls as required.
  • Take on roles and responsibilities as assigned by manager in a positive and effective manner.
  •  

    Qualifications:

  • 25 wpm minimum typing requirement.
  • Comfortable working on computer.
  • Minimum 6 months customer service experience.
  • Strong communication and organizational skills.
  • High school diploma or G.E.D. required.
  • Background check administered.
  • Professional attitude and appearance.
  • Ability to read, write and speak English
  • Strong work ethic (attendance is critical)
  • Ability to work in fast paced environment
  • Bilinguals needed
  •  Note: Positions in the call center are short-term projects and typically last 6-8 weeks.

    Enjoy a casual work environment – wear jeans to work!

    Please forward your resume to faribault.jobs@prostaff.com or visit www.prostaff.com for more information about opportunities available with Pro Staff.

    Pro Staff, an Atterro Human Capital Group company, offers short-term to long-term projects, temporary to contract-to-hire, or direct placements. With proven expertise in Administrative, Clerical, Light Industrial and Manufacturing backgrounds, Pro Staff matches the right people with the right career opportunities.