Pro Staff

Bilingual Call Center Representative

Employer
Pro Staff
Location
MINNEAPOLIS, MN
Posted
Mar 09, 2018
Closes
Mar 22, 2018
Ref
318465_1
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
Do you have customer service experience and strong communication skills? If so, Pro Staff has the opportunity for you! We are currently seeking Bilingual call center representatives for a large company in downtown Minneapolis which acts as a third party administrator for class action lawsuits. Enjoy a casual work environment while wearing jeans to work! 

Key responsibilities include: 
- Must follow and meet Key Performance Expectations (KPEs) for this role. 
- Manage customer calls by delivering exemplary customer service. 
- No cold calling or sales! Inbound & outbound calls to and from individuals involved in various legal settlements. 
- Answering caller questions by following script and documenting call information into database. 
- General database updates. 
- Write appropriate call logs for company/counsel 
- Transcribe IVR calls as required. 
- Take on roles and responsibilities as assigned by manager in a positive and effective manner. 

Qualifications: 
- 25 wpm minimum typing requirement. 
- Comfortable working on computer. 
- Minimum 6 months customer service experience. 
- Strong communication and organizational skills. 
- High school diploma or G.E.D. required. 
- Background check administered. 
- Professional attitude and appearance. 
- Ability to read, write and speak English 
- Strong work ethic (attendance is critical) 
- Ability to work in fast paced environment 

Shift is Monday - Friday 9:30am-6pm and compensation is $14.25/hr.

Note: Positions in the call center are short-term projects and typically last 6-8 weeks. 
Please forward your resume to faribault.jobs@prostaff.com or visit www.prostaff.com for more information about opportunities available with Pro Staff. 


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