Lead Corporate Security Tech
The Lead Specialist Corporate Security is responsible for leveraging established procedures to identify, analyze, and support all incidents that may impact Target's business, team members, guests, communities or reputation. This position is responsible for using best practices for communicating information surrounding those incidents to both HQ and field partners at all pay levels. The Lead Specialist Corporate Security supports HQ and field teams as they prepare for, respond incidents and crises.
Lead Specialist Corporate Security is responsible for on-boarding new team members to the Corporate Command Center. This role demands pre-planning for five weeks of training, coordinating with internal leaders across multiple pyramids, and processing new team member privleges. The Lead Specialist Corporate Security is responsible for end-to-end training of new team members during the five week period.
The Lead Specialist Corporate Security is responsible for coordinating schedules of all Senior Technicians. This process occurs quarterly for 11 full-time non-exempt team members and requires consistent maintenance. Scheduling for special events, such as Black Friday or holidays, is also performed in this job.
PRINCIPAL DUTIES AND RESPONSIBILITIES
·On-Boarding: Responsible for developing a plan for newly hired C3 Senior Technicians. The on-boarding plan spans over a five week period and includes scheduling, interaction with leaders, and submission of all required access/technical needs.
·Training: Leads all new hires through daily activities during the intensive training process. The training process is a highly engaging, five week process and includes mock scenarios, report development, call intake, documentation, team and organizational culture, and all aspects of Corporate Command Center operations.
·Team Scheduling: TheLead Specialist Corporate Security is responsible for coordinating and managing all non-exempt staff scheduling. Rotational changes occur each quarter and ad hoc to account for time off requests, new hires, 24x7x365 coverage, and continuity site presence is an element of the role.
·Team Member Support: Provides support and peer coaching for internal team members regarding soft skills, policies/procedures, system functionality, and personal development.
·Metrics: Responsible for developing, maintaining, and reporting team metrics for Global Crisis Management.
·Leader on Duty (LOD): Responsible for the watch floor daily operations. The LOD will assist the C3 Headquarters Incident Leader (HQIL) ensuring the watch floor is operating efficiently. This responsibility is rotated among C3 Senior Technicians based on work schedules.
·Incident and Crisis Management: The Lead Specialist Corporate Security works collaboratively with C3 Leadership, the Global Crisis Management team, and the Green team to prepare for, respond to, and recovery from all incidents and crisis events that may impact Target domestically and internationally.
·Information Collection and Management: The Lead Specialist Corporate Security uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Target and its team members.
·Analysis and Fusion: The Lead Specialist Corporate Security analyzes and fuses all-source information that is collected and makes initial decisions on escalation by using pre-established best practices.
·Communication and Dissemination: The Lead Specialist Corporate Security communicates and disseminates information, using established communication vehicles, to key partners using best practices.
·Project Management: The Lead Specialist Corporate Security takes an active role in Corporate Command Center projects. This role may range from consulting to owning projects based on complexity.
·Operational Readiness: The Lead Specialist Corporate Security will ensure operational readiness and self-development through audits, planning, training, education, and exercising. They will also be assessed on their ability to execute their core roles related to incident and crisis management.
·Resource for Others: The Lead Specialist Corporate Security serves as a resource and technical support to leaders and Green Team partners. Troubleshooting and researching questions from Leadership and the Green Team, communicating issue progress and resolution are a regular activity, as this position is viewed as a subject matter expert for key partners.
·Other duties as assigned.
This position will report directly to the Sr. Corporate Security Manager in C3. These team members will also interact with the Global Crisis Management team, Target's Crisis Green Team, Corporate Security, various levels of both HQ and field leadership, and other key business partners.
·Above average computer hardware and software knowledge.
·Excellent verbal and written communication skills.
·Strong passion for delivering a great guest experience with every interaction.
·Ability to interact in a friendly, emphatic, and professional manner.
·Detail oriented with an ability to prioritize.
·Demonstrated leadership abilities.
·Ability to listen effectively and make decisions/solve problems exercising common sense and good judgment.
·Strong decision making ability during both crisis and non-crisis situations.
·Ability to multi-task and use various resources to answer questions, identify problems, and perform activities to resolve issues.
·Able to work with confidential information.
·Able to work and communicate effectively with all levels of leadership.
·Ability to work in often stressful environments.
·Ability to work in a fast paced and changing environment.
·Self-motivated and able to work with little or no direct supervision.
·Willingness to work a rotating schedule to include days, evenings, overnights, weekends, holidays and during non-business hours when required
·Higher education or certifications.
·Additional training or knowledge of emergency management.
·Knowledge of Target policies and procedures.
·Knowledge in Microsoft products (Word, Excel, PowerPoint, Outlook, Office 360, SharePoint).