Customer Support Representative

Location
Golden Valley, Minnesota
Salary
Starting Wage $35,000+/year Full time + PTO and bonus available
Posted
Mar 30, 2018
Closes
Apr 29, 2018
Ref
Customer Svc
Category
Customer Service
Job Type
Employee
Employment Status
Full Time

Augusoft, Inc. is the leading SaaS company for continuing education programs.  We provide an exciting, challenging and rewarding work environment that encourages personal growth.  Our software, Lumens, provides an integrated product suite which allows continuing education programs to process online registrations and manage day-to-day business operations.

 Augusoft is looking for a motivated individual who lives and shares Augusoft’s core values to join the Customer Service team as a Software Support Representative.

Responsibilities:

  • Develop an extensive working knowledge of the Lumens product suite
  • Respond promptly to requests for application assistance or problems
  • Advise customers on appropriate actions
  • Log all customer support interactions in prescribed software tool
  • Troubleshoot issues reported by customers and provide technical support and solutions, where appropriate
  • Identify and escalate situations to appropriate internal resources
  • Facilitate problem-solving between end user and Augusoft development staff
  • Build/maintain the Knowledge Base for customer use
  • Create and maintain other customer service related documentation

Qualification Requirements:

  • Associates Degree or equivalent work experience is required

 Essential Skills:

  • Knowledge of customer support principles and practices
  • Ability to listen carefully and ask appropriate questions to understand the issue
  • Ability to communicate professionally by phone and email
  • Ability to cultivate positive working relationships with customers and coworker
  • Ability to effectively collect, organize and maintain data relevant to issue/request
  • Problem analysis and problem-solving skills
  • Experience assisting customers with software application questions and problems
  • Extensive knowledge of Internet Explorer and using web-based applications
  • In-depth knowledge of Microsoft Office products – Word, Excel, Outloo
  • Benefits:
  • Hourly position 
  • Voluntary short-term/long-term disability
  • Generous paid vacation and holidays
  • Lifelong learning class benefits
  • Health insurance coverage 
  • Onsite exercise facility
  • 401k company match

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