Manager Contact Support Center

Employer
Target
Location
Brooklyn Park, Minnesota, United States
Posted
Apr 06, 2018
Closes
Jun 17, 2018
Employment Status
Full Time
Description: About us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members.  From REDcard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect.  From our headquarters location to our stores and distribution centers, we directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.As a Manager CSC you will provide operational leadership for a team of around 20 team members consisting of Sr. Specialists and Lead Specialists within the Client Support Center providing technical and process support for all Target locations including Headquarters, Stores, and Distribution Centers.  You have passion for leading, motivating, and developing others; working in a fast paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction.  You have a track record of producing significant business results and have demonstrated your ability to drive all aspects of team performance.  You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals.  You have excellent communication and interpersonal skills, advocate for an inclusion culture, and are able to prioritize work in alignment with key priorities.  Your leadership decisions and actions will impact and influence broader teams, segments, and partnerships.  You will initiate, support and lead strategic initiatives aimed at improving the CSC work process, client satisfaction, resolution, automation, elimination and cost reduction and team member enhancements such as  onboarding and training.  You will identify and drive the development and support of new business strategies, including managing relationships with internal and external business partners and teams, vendors and vendor management teams.  About you:
  •  Four year college degree or equivalent experience
  • 2-4 years of leadership experience in a technical or retail environment
  • 4-6 years experience in a technical business, operational, or contact center environment
  • High technical aptitude with experience in Microsoft Office and service center technologies
  • Experience leading cross-functional workstreams and/or projects
Flexible schedule when needed to meet the demands of a 7 day a week operation


Qualifications:

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