Sr Analyst FRS Operations | Telephony

3 days left

Employer
Target
Location
Brooklyn Park, Minnesota, United States
Posted
Apr 17, 2018
Closes
Apr 26, 2018
Employment Status
Full Time
Description: About us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution. As a Sr Analyst in Operations, you will provide operational support for Service Centers through operational configuration changes in telephony. In this role you will develop and execute complex business process flows, monitor and understand run state of FRS telephony systems, provide subject matter support for Service Centers related to telephony business strategy and technology. Operational support includes maintenance events, Scrum team support, incident management and communication, testing related to the IVR (Interactive Voice Response) system, updating configuration changes in the PBX (Private Branch Exchange) system, and On-Call 24/7 support. As a Sr Analyst you will help drive improvements that support new initiatives and company strategies by working with cross-company working teams and influencing change.  Job duties may change at any time due to business needs.About you:
  • B.A/B.S degree or equivalent experience
  • Strong technical and analytical aptitude
  • Experienced in collaborating across departments/pyramids and driving results
  • Manage execution: coordinate, prioritize, establish goals, ensure timelines are being met and use resources
  • Excellent interpersonal and communication skills; tailors message by audience, negotiate consequences, handle crisis, setbacks and conflicts constructively and diplomatically, and provide essential information to the right people at the right time
  • High level of initiative and organization, with the ability to be resilient and adaptable and manage ambiguity, risk, uncertainty and changing directions
  • Ability to have flexibility with work schedule to cover on-call shifts, and support occasional overnight maintenances

Qualifications:

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