Customer Service Representative

Location
New York City, New York
Salary
$1,700.00 - $2,400.00
Posted
May 24, 2018
Closes
Jun 23, 2018
Ref
CSR891031U12
Category
Customer Service
Job Type
Employee
Employment Status
Part Time

COMPANY OVERVIEW

MVQ Logistics Limited, is outstanding in the Freight Logistics Industry, with the aim of customer and staff satisfaction. We specialize in all forms of freight management including air and sea freight. Our logistics team has expert knowledge in customs clearance, documentation services for both import & export of international freight.

JOB DESCRIPTION

--Take over and sorts out customer questions and requests via telephone and email.
--Respond promptly to customer inquiries.
--Generate sales leads.
--Handle and resolve customer complaints; Identify and assess customers’ needs to achieve satisfaction.
--Keep records of customer interactions.
--Process customer accounts and file documents.
--Perform customer verifications.
--Follow communication procedures, guidelines and policies
--Offer customer support using different software applications.
--Effectively escalates any sensitive or customer concerns to management as required.

REQUIREMENT

--Customer support experience (with at least 1 year)

SKILLS

--Mastery of handling computers (especially Microsoft Office applications).
--Know-how of the demanding language of customer satisfaction; Strong phone contact handling skills and active listening.
--The pragmatic approach to problem-solving and problem analysis.
--Ability to multi-task priorities and manage time effectively.
--Excellent verbal and written communication skills.

EDUCATION

--High School (Minimum)

Job Type: Temporary
Employment Type: Part -Time
Salary: $1,700.00 - $2,400.00

MVQLimited is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.