Medical Support Assistant
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
YOU CAN MAKE A DIFFERENCE
An exciting job opportunity awaits you in the Land of 10,000 Lakes! Since 1921, the Minneapolis VA Health Care System has been improving the lives of the men and women who have so proudly served our nation. Be part of an innovative team serving our nation's heroes.
The Minneapolis VA Health Care System (VAHCS) is a teaching hospital providing a full range of patient care services with state-of-the-art technology, as well as education and research. Comprehensive health care is provided through primary care, tertiary care and long-term care in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care.
**A RECRUITMENT/RELOCATION INCENTIVE MAY BE AUTHORIZED**
THIS ANNOUNCEMENT IS OPEN CONTINUOUS- Names will be pulled every two weeks from the open date. Applications received after the first cut-off date, will be considered for the second cut-off, and so on throughout the life of the announcement and within your specific period of eligibility.
All applicants may receive consideration for 4 months from the date of application. If you wish to be considered after that period, and the announcement is still open to receive applications, you must re-apply to indicate your continued interest.
** NOTE: THIS OPEN CONTINUOUS ANNOUNCEMENT MAY CLOSE PRIOR TO June 29, 2018 IF A SUFFICIENT AMOUNT OF VACANCIES ARE FILLED**
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
S/he works for The Minneapolis VA Health Care System Call Center, Minneapolis, MN. This position is in Richfield, MN.
The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Responsibilities also include reading patient electronic medical record and making decisions concerning outcome of calls based on information found; determines medical necessity of patient requests appropriately seeking assistance from clinical staff for urgent concerns; direct symptom related calls to the triage line; enters patient contact notes appropriately; view alerts appropriately. Assignments at this level include, but are not limited to:
· Scheduling, canceling, rescheduling patient's appointments and/or consults.
· Entering no-show information.
· Monitoring the electronic wait list.
· Preparing for clinic visits.
· Monitoring both inpatient and outpatient appointments for areas of responsibility.
· Ensuring that encounter forms are completed in order to obtain appropriate workload credit.
· Verifying and updating demographics and insurance information.
· Processing all emergency and non-emergency transfers to other VA facilities or private hospitals.
· Performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.
· This work is primarily done by use of telephone.
Work Schedule: Multiple schedules available.
Functional Statement Title/#: Medical Support Assistant / 000000
Not requiredSupervisory status No Promotion Potential 5 Who May Apply This job is open to… United States Citizens