Mystic Lake Casino Hotel

LSC Player Services/Retail Rep FT Overnight - Little Six Casino

Prior Lake, MN
Jun 28, 2018
Jul 28, 2018
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Shift - Hours: Third
Days: TBD - based on business needs
Hiring rate or hiring range: $12.33 - $15.05 / hr based on qualifications
Job Description:

Job Summary:

Serves as a point of contact and as a knowledgeable representative of the Enterprise. Enrolls casino guests into Club Mystic, issues complimentaries, promotes the player club, and processes Club Mystic and retail transactions. Initiates and practices exceptional guest service in all situations to ensure that the highest level of guest service is provided. The Club Mystic counter also serves as the Guest Information Booth at Little Six. Representatives must have a thorough knowledge of all promotions and mysticash offers as they act as the liaison for the Marketing Division.

Job Duties:

  1. Assists in non-carded player recognition, promoting and describing the benefits of a Club Mystic membership to new and non-carded guests and increasing Club membership. Enters new club members into the player database. Determines eligibility of members for complimentaries.
  2. Answers guest inquiries regarding Club Mystic programs, retail items, promotions and general casino information.
  3. Processes sales transactions, operates electronic cash register system, credit card systems and handles cash on a regular basis.
  4. Maintains cleanliness and order. Stock & organize retail products, boca & players cards, maintain card embossers, boca printers, and retail registers.
  5. Prepares retail shift reports and reconciliation statements.
  6. Occasional tasks.

  1. Must be 18 years of age or older.
  2. Six months experience in a guest service venue.
  3. Ability to type 25 WPM.
  4. Knowledge and experience in business related computer software.
  5. Ability to communicate basic information and ideas in spoken English so others will understand.
  6. Possess maturity and professionalism necessary to represent the Marketing Division and the Enterprise as the first point of contact in the casino.
  7. On feet or standing 97% of shift.
  8. Exposure to fumes/odors.
  9. May be exposed to termperature extremes while assisting Valet.
HOURS: Wed-Sat 8:30pm-7am

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