Pro Staff

Customer Service Rep

Employer
Pro Staff
Location
MINNEAPOLIS, MN
Posted
Jul 03, 2018
Closes
Aug 02, 2018
Ref
330433
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time

Customer Service Representative

Do you have customer service experience and strong communication skills? If so, Pro Staff has the opportunity for you! We are currently seeking call center reps for a client in downtown Minneapolis that acts as a third party administrator for legal settlements.

Key responsibilities include:

  • Must follow and meet Key Performance Expectations (KPEs) for this role.
  • Manage customer calls by delivering exemplary customer service.
  • No cold calling or sales! Inbound calls from individuals involved in various legal settlements.
  • Answering caller questions by following script and documenting call information into database.
  • General database updates.
  • Write appropriate call logs for company/counsel
  • Transcribe IVR calls as required.
  • Take on roles and responsibilities as assigned by manager in a positive and effective manner.
  •  

    Qualifications:

  • 25 wpm minimum typing requirement.
  • Comfortable working on computer.
  • Minimum 6 months customer service experience.
  • Strong communication and organizational skills.
  • High school diploma or G.E.D. required.
  • Background check administered.
  • Professional attitude and appearance.
  • Ability to read, write and speak English
  • Strong work ethic (attendance is critical)
  • Ability to work in fast paced environment
  • Bilinguals needed
  • Shifts available are 8-4:30 and 10:30-7pm.  Pay rate is $13.25!  Please contact our office at 612-312-1500.

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