Data Recognition Corporation

Associate Project Manager

Location
Maple Grove, MN
Posted
Jul 06, 2018
Closes
Aug 05, 2018
Ref
r2018-2351_1
Contact
Data Recognition Corporation
Category
Management
Job Type
Employee
Employment Status
Full Time

This position provides customer service and administrative assistance to support state assessment projects.

Position Responsibilitie

  • Respond to customer questions and concerns at the district and school level. Research and resolve customer questions and issues. Escalate issues as needed.
  • Interact with team members and other DRC departments to obtain or provide information regarding current projects, prioritize work, and coordinate tasks to meet deadlines.
  • Provide work direction to seasonal (temporary) employees as necessary and monitor quality of their work.
  • Write,edit and proof project materials (email correspondence, client bulletins,procedures, etc.)
  • Manage customer service deliverables supporting state assessment projects. Projects include developing training modules, state user guides, and other program defined requirements.
  • Provide project management staff with project support including logging customer calls, telephone and email communications, database maintenance, quality checking, report assembly, and coordinating shipping.
  • Make off-site visits to other DRC facilities and outside vendors as needed.

  • Bachelor's degree
  • Proficiency in Microsoft Office software (Word and Excel); MS Project and Access experience is a plus
  • Demonstrated customer service and problem solving skills
  • Strong communication skills, both verbal and written
  • Strong organizational skills
  • Excellent working knowledge of desktop, mobile devices and their operating systems (such as Google, Apple and Microsoft systems).
  • Ability to work effectively as part of a team

Minimum Expectations

  • Report to work promptly when scheduled
  • Be able to work under supervision and accept feedback
  • Relate effectively and work respectfully with diverse work groups
  • Ability to consistently perform well during times of increased work load
  • Set and meet deadlines
  • Manage multiple job tasks simultaneously

Reporting to this position: No direct reports

Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V


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