Data Recognition Corporation

Associate Project Manager

Maple Grove, MN
Jul 06, 2018
Aug 05, 2018
Data Recognition Corporation
Job Type
Employment Status
Full Time

This position provides customer service and administrative assistance to support state assessment projects.

Position Responsibilitie

  • Respond to customer questions and concerns at the district and school level. Research and resolve customer questions and issues. Escalate issues as needed.
  • Interact with team members and other DRC departments to obtain or provide information regarding current projects, prioritize work, and coordinate tasks to meet deadlines.
  • Provide work direction to seasonal (temporary) employees as necessary and monitor quality of their work.
  • Write,edit and proof project materials (email correspondence, client bulletins,procedures, etc.)
  • Manage customer service deliverables supporting state assessment projects. Projects include developing training modules, state user guides, and other program defined requirements.
  • Provide project management staff with project support including logging customer calls, telephone and email communications, database maintenance, quality checking, report assembly, and coordinating shipping.
  • Make off-site visits to other DRC facilities and outside vendors as needed.

  • Bachelor's degree
  • Proficiency in Microsoft Office software (Word and Excel); MS Project and Access experience is a plus
  • Demonstrated customer service and problem solving skills
  • Strong communication skills, both verbal and written
  • Strong organizational skills
  • Excellent working knowledge of desktop, mobile devices and their operating systems (such as Google, Apple and Microsoft systems).
  • Ability to work effectively as part of a team

Minimum Expectations

  • Report to work promptly when scheduled
  • Be able to work under supervision and accept feedback
  • Relate effectively and work respectfully with diverse work groups
  • Ability to consistently perform well during times of increased work load
  • Set and meet deadlines
  • Manage multiple job tasks simultaneously

Reporting to this position: No direct reports

Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/D/V

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