Pro Staff

Call Center Rep- Spanish Speaking

Employer
Pro Staff
Location
MINNEAPOLIS, MN
Posted
Jul 07, 2018
Closes
Aug 06, 2018
Ref
330915
Contact
Pro Staff
Category
Other
Job Type
Employee
Employment Status
Full Time
Pro Staff has immediate openings for Spanish Speak Call Center Representatives for a large client in downtown Minneapolis! Positions in the call center are short-term projects and typically last 6-8 weeks. Compensation is $14.25/hr. 

Job Duties:
- Must follow and meet Key Performance Expectations (KPEs) for this role. 
- Manage customer calls by delivering exemplary customer service. 
- No cold calling or sales! Inbound calls from individuals involved in various legal settlements. 
- Answering caller questions by following script and documenting call information into database. 
- General database updates. 
- Write appropriate call logs for company/counsel 
- Transcribe IVR calls as required. 
- Take on roles and responsibilities as assigned by manager in a positive and effective manner. 

Qualifications: 
- 25 wpm minimum typing requirement. 
- Comfortable working on computer. 
- Minimum 6 months customer service experience. 
- Strong communication and organizational skills. 
- High school diploma or G.E.D. required. 
- Background check administered. 
- Professional attitude and appearance. 
- Ability to read, write and speak English 
- Strong work ethic (attendance is critical) 
- Ability to work in fast paced environment 

Apply online or submit your resume to rust@prostaff.com




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