Sr Specialist CSC | C02

Employer
Target
Location
Brooklyn Park, Minnesota, United States
Posted
Jul 08, 2018
Closes
Jul 19, 2018
Employment Status
Full Time
Description: Sr Specialist CSCAbout us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. FRS has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members.  From REDcard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect.  From our headquarters location to our stores and distribution centers, we directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.      As a Sr Specialist CSC you'll provide day-to-day first level technical and process support to all Target team members, vendors, and key partners through a variety of contact channels.  You'll learn & maintain technical and business knowledge of support clients by asking how the reported issue impacts the clients business and respond with the appropriate level of urgency to resolve the issue.  It will be important you create a positive experience for clients through your proactive communication and ability to quickly troubleshoot concerns using available resources. You will need to create happiness in our customers by providing outstanding service everyday demonstrating care and empathy. You will need to have experience navigating multiple systems, be able to identify process or procedure enhancements, and work independently in a fast paced environment.  You will proactively educate clients on available resources, as able, and strive to enhance your knowledge through ongoing trainings and business initiatives.  You will personally contributing to team objectives and service levels, while meeting all productivity and quality performance standards, and looking for ways to improve client satisfaction.  You are a team player who is detail oriented and can work well under pressure or time constraints to meet service.  As you grow your knowledge, you will share insights and act as a technical and process resource for other team members on the floor, and assisting in new hire and ongoing training and development.  Please note that your job duties may change at any time due to business needs.About you:
  • High School Diploma or GED; 4 year degree or equivalent experience desired
  • Superior interpersonal skills with 1-2 years experience in technical call center and/or customer service experience
  • Stong analytical and problem solving skills, with ability to adapt to changing priorities and team needs
  • Detail-oriented with ability to determine root cause of problems and identify issues
  • Proven superior verbal and written communication skills, including listening, negotiating and decision making
  • Ability to use various information sources to answer questions, identify problems and resolve guest issues
  • Ability to work a flexible schedule including nights, weekends and holidays
  • Strong technical skills, knowledge of hardware/software terminology and concepts, and/or technical certifications


Qualifications:

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