Customer Service Representative

Location
Brooklyn Park, Minnesota
Posted
Jul 11, 2018
Closes
Aug 10, 2018
Employment Status
Full Time

JOB OVERVIEW:

This position is will provide excellent customer service and support to our customers, sales representatives and distributors for all of our products.

KEY RESPONSIBILITIES:

  • Processing of daily orders accurately with great attention to detail.
  • Processing of return authorizations and credit memos.
  • Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
  • Work closely with accounting for new account set up and collections.
  • Match daily paperwork related to orders and invoicing. Pull copies as requested.
  • Cross-train and provide coverage for other Customer Service Representatives.
  • Other duties as assigned.

QUALIFICATIONS/MINIMUM REQUIREMENTS:

  • High school diploma or G.E.D.
  • 2-3 years’ previous experience working in customer service is required. 
  • Excellent written and verbal communication skills.
  • Ability to assess and solve problems.
  • Organized with a strong attention to detail.
  • Ability to work independently or as a team.
  • Able to deliver excellent customer service, externally and internally.
  • Proficient with Microsoft Office products.
  • Ability to operate general office equipment such as telephone, copier, fax, computer, etc.
  • Ability to take direction from multiple co-workers and managers.

WORKING CONDITIONS:

  • Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
  • Required to exert physical effort in handling objects less than 30 pounds.

COMPANY OVERVIEW:

Located in Brooklyn Park, MN, Engage Technologies is the parent company of Squid Ink, Eastey, AFM, and Cogent. Squid Ink is a manufacturer of coding and marking systems and fluids for product identification and traceability. Eastey is a manufacturer of heavy-duty shrink packaging equipment. AFM is a manufacturer and supplier of heavy-duty shrink sleeve labeling equipment, shrink tunnels, and shrink sleeve consumables. Cogent manufactures infrared drying systems used to dry ink in the industrial and graphics industries.

 

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