Manager Guest Relations

3 days left

Employer
Target
Location
Brooklyn Park, Minnesota, United States
Posted
Jul 13, 2018
Closes
Jul 18, 2018
Employment Status
Full Time
Description: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues. As a Manager in Guest Relations, you will be responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels including phone, email, chat, and social media.  Through these interactions you will continually look for trends and share them with appropriate partners.  You have passion for leading, motivating, and developing others; working in a fast-paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction.  You have a track record of producing significant business results and have demonstrated your ability to drive all aspects of team performance.  You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals.  You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs.  You have a high level of initiative, are able to prioritize and organize your time, and are committed to delivering strong results.  You leverage your strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.  We'll support you along the way with detailed onboarding, a strong peer network, and an encouraging leadership team who is ready to help you succeed.  Job duties may change at any time due to business needs.About you:
  • Four year college degree or equivalent experience
  • 2-4 years of proven leadership skills and the ability to effectively develop, manage, and motivate people within a fast-paced and production oriented work environment
  • High technical aptitude with proficiency in Microsoft Office Suite and service center technologies
  • Flexible schedule when needed to meet the demands of a 7 day a week operation

Qualifications:

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