Information Technology (IT) Specialist (Customer Support)

Des Moines, IA
Aug 31, 2018
Sep 30, 2018
The Minneapolis VA Health Care System
Job Type
Employment Status
Full Time

This position in the Office of Information Technology (OIT), End User Operations and is located at a VA facility. The primary duties and responsibilities include providing Point of Care Customer Service. In accordance with established policies and procedures of the specific VA facility assigned. The employee works in a multi-vendor IT environment supporting multi-user computer systems.


This is an open-continuous announcement. The first cut-off date to consider applications for referral to the selecting official will be two weeks from 08/30/2018.
We will accept application packets on an on-going basis. Qualified applicants will be referred to the selecting official every two weeks from the initial cut-off date. Complete applications submitted prior to 11:59 p.m. EST on the established cut-off date will receive consideration for referral to the selecting official. Applications received after each cut-off date will be considered on the next cut-off date until the closing date of this announcement.

Major Duties:

  • Resolving customer related technical software and hardware problems;
  • Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets;
  • Planning and delivery of IT customer support services;
  • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
  • Maintaining and updating system files necessary to control all aspects of system operations and access.
  • Performing other related duties and responsibilities as assigned/required.

Work Schedule:This position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.
Telework: Not available
Virtual: This is not a virtual position. You will be required to work at a VA facility.
Position Description Title/PD#: Information Technology Specialist (Customer Support)/15263A/15264A/15265A

Physical Requirements: The work is both sedentary and active, requiring walking through out the medical center. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds. Asking assistance from other specialist to help with lifting is encourage. There may be limited crawling under desks and behind areas to gain access to equipment. Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status No

Promotion Potential 11


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