Information Technology (IT) Specialist

Location
Des Moines, IA
Posted
Aug 31, 2018
Closes
Sep 30, 2018
Ref
CARX-18-10296799
Contact
The Minneapolis VA Health Care System
Job Type
Employee
Employment Status
Full Time

The position is in the End User Operations, Office of Information and Technology (OI&T). The incumbent performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Responsibilities

This is an open-continuous announcement. The first cut-off date to consider applications for referral to the selecting official will be two weeks from 08/30/2018.

We will accept application packets on an on-going basis. Qualified applicants will be referred to the selecting official every two weeks from the initial cut-off date. Complete applications submitted prior to 11:59 p.m. EST on the established cut-off date will receive consideration for referral to the selecting official. Applications received after each cut-off date will be considered on the next cut-off date until the closing date of this announcement.

Major Duties:

  • Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate;
  • Manages the movement and installation of IT equipment to assure coordination of IT support and customer service;
  • Configuring devices and software applications following established procedures;
  • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data;
  • Providing account management support, client connectivity support and client application support for various devices.

Work Schedule: This full-time position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.

Telework: Not available

Virtual: This is not a virtual position. You will be required to work at a VA facility.

Position Description Title/PD#: Information Technology (IT) Specialist/PD#17041-A

Physical Requirements: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status No

Promotion Potential None


CARX-18-10296799

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