Mystic Lake Casino Hotel

Club Mystic Supervisor

Prior Lake, MN
Sep 07, 2018
Oct 07, 2018
Mystic Lake Casino Hotel
Job Type
Employment Status
Full Time
Shift - Hours: Second
Days: TBD - based on business needs
Hiring rate or hiring range: $18 - $20 / hr based on qualifications
Job Description:

Job Summary:

Oversees the Club Mystic counter operations for an assigned shift, ensuring that the highest level of guest service is maintained.

Job Duties:

  1. Oversees day-to-day operations for Club Mystic. Coordinates staffing based on business needs.
  2. Assists in hiring, schedules, and training Club Mystic Representatives.  Oversees performance, counsels, and conducts team member performance appraisals, disciplinary actions and terminations.
  3. Generates daily Club Mystic reports designed to provide information to Marketing and Gaming. 
  4. Supervises player reward programs. Approves and issues complimentary coupons.
  5. Coordinates with Marketing staff in support of various programs.

  1. Must be 18 years of age or older.
  2. High school graduate or GED.
  3. One year of experience in a service-related field or casino venue.
  4. Proficiency in word-processing, spreadsheets, presentation, database, electronic mail software. Strong knowledge of player database and tracking software.
  5. Knowledge of player clubs.
  6. Ability to communicate with a diverse population.
  7. On feet or standing 70% of shift.
  8. Must be able to lift 40 lbs.

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