Call Center - Csr
Pro Staff in partnership with a large company in downtown Minneapolis which acts as a third party administrator for Dental insurance are seeking Call Center Representatives.The basic functions of the Customer Service Representative are to support the Call Center team and its internal and external clients by answering calls and responding to caller questions via telephone and written correspondence regarding insurance benefits and eligibility. CSR is proficient in all basic customer service areas and provides information/solutions by operating a PC/image station to obtain and extract information. Essential Functions & Responsibilities § Must follow and meet Key Performance Expectations (KPEs) for this role, which includes attendance, adherence, quality, and average handle time targets. § Successfully pass new hire, client and ongoing training. § Follow company policies. § Deliver exemplary customer service. § Work hours necessary to meet the client and company business needs. § Answer or make calls and provide accurate information to callers by reviewing and analyzing database records and printed materials. § Accountable for resolving misinformation personally provided to callers. § Memo in the database appropriately. § Communicate effectively and professionally both verbally and in writing. § Analyze problems and provide information/solutions. § Operate a PC/image station to obtain and extract information and document information, activities and changes in the database. § Document inquiry outcomes for accurate tracking and analysis. § Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. § Provide external and internal customers with requested information. § Proficient in all basic customer service functions. Receive and place follow-up telephone calls to answer customer questions. May require deviation from standard practices and procedures with the assistance of a computerized system. § Seek, understand and respond to the needs and expectations of internal and external customers. § Required to meet department goals and expectations. § Able to transfer and assist as needed in other departments with a positive, professional, and effective attitude. Minimum Job Qualifications & Requirements § High school diploma or GED § Proficiency in an automated customer service environment. § Able to type at least 30 wpm. § Able to attend training in its entirety. § Strong customer service skills. § Flexibility in work schedule to accommodate business needs. § Superior communication skills. § Able to multi-task and work in a fast paced environment. § Positive and professional attitude. Previous work in a call center environment or dental office a plus. Compensation: § $15per hour § Spanish/English Bilinguals earn $1 pay differential § Referral/Service bonuses, holiday pay &more! Paid training is provided. Positions in the call center are temporary. This position is expected to last through March 2019 with a potential of being hired on with the company! Please forward your resume to firstname.lastname@example.org or visit www.prostaff.com for more information about opportunities available with Pro Staff.