Main Shop Service Advisor

4 days left

Location
New Brighton, Minnesota
Posted
Sep 27, 2018
Closes
Oct 27, 2018
Job Type
Employee
Employment Status
Full Time

Main Shop Service Advisor

New Brighton Ford is seeking a highly motivated Automotive Service Advisor/Writer to join our main shop. Dealership experience with high volume and high sales is preferred.

Responsibilities of this position:

  • Ensure customers receive courteous, prompt and effective service.
  • Greet and assist customers with inquiries during their visit.
  • Detailed documentation of the customer's concerns - enabling the technician to properly diagnose and service the vehicle.
  • Consult with the customer regarding recommended maintenance.
  • Inform customer on completion times, service expenses, and any changes.
  • Remain involved until the customer picks up the vehicle to ensure all concerns have been addressed.
  • Build a relationship with the customer by spending time providing concierge support for all owner inquiries, via phone or in person, and assure the customer is not mishandled.
  • Have knowledge of the product to properly answer operational and characteristic questions regarding the customer's vehicle.

Requirements for this position:

  • Excellent customer service skills.
  • Background in sales.
  • Ability to multitask and take direction.
  • Proficient in using computers and software programs on a daily basis.
  • Create and maintain a close relationship with each customer.
  • Ability to contribute as a team member.
  • Be a self-starter.
  • Highly motivated.
  • Must be able to pass a drug screening and background check.

New Brighton Ford offers super competitive wages and a comprehensive benefits package offering health, dental, a 401(k) retirement plan, and paid time off.

New Brighton Ford is an Equal Opportunity Employer.

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