Director Operational Excellence

Minneapolis, Minnesota, United States
Jul 15, 2017
May 25, 2018
Employment Status
Full Time
Description: PRIMARY FUNCTIONDirector Operational Excellence will work alongside business partners to drive the development and execution of enterprise programs that will ensure the successful realization of the stated enterprise strategy business, financial, and operational outcomes and establish an environment of continuous improvement. This role will be responsible for ensuring individual enterprise programs support the desired outcomes and partner with SVP and Sr. Leadership to identify and develop opportunities that can address gaps in competencies and tactics and ultimately achieve the desired performance. This role will deploy consistent, systematic methodology for program management and process excellence to drive performance acceleration across the enterprise and serve as an influential partner to the business to drive top-line and bottom-line impact for the organization. Through their leadership, they will enable business owners and the enterprise leadership team to successfully execute against the business strategy and outcomes. This role is jointly accountable for the success of their assigned enterprise initiatives.PRINCIPLE DUTIES AND RESPONSIBILITIES
  • Lead the implementation of Target's enterprise management system with individual business partners ranging from project managers to leaders of business functions to execute cross-functional programs
  • Partner with SVP and/or Sr. Leadership owning enterprise initiatives to assess overall health and performance of enterprise programs and identify opportunities to drive realization of desired outcomes
  • Conduct gap analysis of program tactics and competencies required to achieve desired outcomes
  • Review and audit business strategies, tactics, processes and supporting analyses judging quality and rigor
  • Provide thought leadership in partnership with business owners to jointly define program objectives, tactics, and success measures while instilling a strong sense of accountability to goals and deliverables
  • Directly influence business owners to drive rigor in outcome development, supporting tactics and processes. Provide periodic, objective assessments of program performance, successes and risks
  • Identify opportunities to address competency gaps needed to deliver tactics and outcomes; drives competency development and process redesign as needed
  • Support the business and bring judgement in addressing critical enablers including required management decisions, resolution of cross-program interdependencies, and resource gaps
  • Elevate major risks to Operational Excellence team leadership and functional partners (Finance, Risk Mgmt, Target Technology Services, Supply Chain etc.)
  • Coordinate the successful launch of enterprise programs with key partners (communications, HR/OCM)
  • Coach change leaders through execution phases including planning, design, pilot, and sustain phases; coach process teams and leaders on lean systems, tools, techniques, mindsets and behaviors to improve and sustain ongoing operational excellence and continuous improvement
  • Apply structured problem solving on programs to diagnose issues and develop solutions.  Lead process diagnostics to identify impactful opportunities for operational improvements across end to end value streams.


    • Bachelor's or advanced degree that include Business or Engineering discipline
    • 8-10+ years of experience in a retail or operations consulting roles, a senior role in a business function (e.g. Merchandising, Supply Chain, Marketing, etc.), or management consulting
    • An understanding of industry practices and the competitive retail landscape based on work experience at multiple Retailers or Consumer Goods Manufacturers
    • Experience driving high impact, cross-functional programs with senior leaders
    • Experience managing teams in strategy development and cross-functional execution
    • Demonstrated capability with management methodologies (LEAN, PMP, etc.)
    • Able to coach and influence senior leaders and defend his/her perspective
    • Ability to structure ambiguous problems, analyze complex processes, synthesize data and results, and drive toward insight and solutions
    • Strong problem solving and analytic skills (e.g. can conduct root cause analysis, make recommendations, and track results)
    • Strong written, oral, communication and presentation skills required (including comfort with Excel and PowerPoint)
    • Ability to build a strong network within Target; has the ability to leverage resources and relationships to get things done
    • Ability to influence others, manage difficult situations, and overcome cultural challenges
    • Empathetic; ability to inspire team members and leaders to achieve results
    • Willing to take risks, challenge the status quo and work under ambiguous circumstances
    • Demonstrated knowledge of and experience with Lean or Six Sigma


    • Advanced degree in Business or Engineering
    • Prior work experience with leading Management Consulting firm


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