Field Service Technician

Owatonna, Minnesota
Aug 30, 2017
Sep 29, 2017
Job Type
Employment Status
Full Time

CDI is a thriving company of over 100 employees. Thanks to those valued employees, CDI has grown by serving its customers well and building relationships based on honesty and integrity.

 Position Responsibilities: 

  • Perform duties in the CDI factory office and at field sites to start up or service CDI HVAC equipment and to insure that the product meets project specifications and end user expectations.
  • Travel to customer sites as required, insuring startups and/or service occur promptly.  (Travel to be limited to approximately 25% overnight travel with a maximum of 50% in a month’s time.)
  • Perform preventative maintenance, site surveys, replacement, and modifications as needed.
  • Diagnose and repair units using hand-tools; follow design prints or engineering specifications; inspect and maintain company tools and test equipment.
  • Manage customer related issues on assigned projects to insure highest levels of customer satisfaction and meet overall project or task objectives.
  • Provide back up telephone support to customers’ technical needs when required.
  • Conduct customer satisfaction follow up calls.


  • Ability to skillfully use: Power tools (electric and air), drill press, band saw, hand tools, step ladder scaffolding, tape measure, design prints. Test equipment; i.e., Voltmeter, Voltmeter, CO tester, Manometer, Tachometer, Dielectric tester, and other testing instruments as necessary.
  • Ability to work with these materials: Galvanized sheet metal (20-12 gauge), fasteners, miscellaneous hardware, lumber, stretch wrap, plastic sheeting, fiberglass insulation, and miscellaneous internal components (fan motor, blower, vent glass, etc
  • Ability to explain technical information in common language.  This includes responding to common inquiries or complaints from customers;   includes effective presentation of information in one-on-one and small group situations to customers, clients, and other employees.
  • Willing to travel and work independently in the field - willing to perform in a position that requires overnight travel 25% of the time, and up to 50% at times.  Flexibility to work overtime/weekends as necessary.
  • Positive interpersonal skills and attitude - to handle customer relations issues on the phone and in the field while installing or repairing units.


  • High School degree or equivalent.
  • Electrical coursework or equivalent experience is highly desirable.
  • Associates degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning is desirable.
  • A minimum of three years of HVAC field service experience or manufacturing experience in HVAC industry.
  • Prior experience as an Electrical Test Technician is desirable.
  • Must have a valid driver’s license and proof of personal auto liability 
  • International travel may be rarely required, must either have or can acquire a valid passport.

Physical Requirements:

  • Required to stand, use hands and fingers, handle or feel, talk, or hear. Frequently required to walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. Occasionally required to sit.
  • Must regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 50 lbs., and occasionally lift and/or move up to 100 lbs.
  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Requires working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions; regularly exposed to moving mechanical parts and heavy equipment.
  • Frequently exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, outside weather conditions, risk of electric shock (high voltage), and vibration; occasionally exposed to toxic or caustic chemicals, extreme cold, extreme heat, and loud noise.

Why Join the CDI Team?

  • Local Family Owned Company
  • Health Insurance
  • 401k
  • Short Term Disability
  • Four Day Work Week 
  • Overtime Available
  • Free Popcorn!

Thank you for your interest in a position at Climate by Design International located in sunny, southern Minnesota!

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