Sr Service Manager - Guest Reliability Engineering

Brooklyn Park, Minnesota, United States
Dec 09, 2017
Feb 14, 2018
Employment Status
Full Time

As a Senior Service Manager in Guest Reliability Engineering, you will be responsible for monitoring, analyzing and influencing action on a collection of technology products/services.  You will accomplish this by taking a Guest Centric view on how technology products/services are utilized, understanding stability patterns, escalating insights/issues, reporting and the overall advocating for stability/resiliency.

Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.  As a Senior Service Manager - Guest Reliability Engineering, you'll take the lead as you…

·Monitor and manage business outcomes (i.e. error budget) across managed products and services

·Responsible for business outcome management and issue resolution of service portfolios

·Integrate the business partners, TTS and providers for seamless delivery of business outcomes

·Partner across products and services teams to provide holistic, end-to-end experiences that Guest/Team Members desire

·Act as an subject matter expert (SME) for managed products and services

·Act as a reporting / data analyst to define quality metrics, reports and dashboard that are predictive, proactive and actionable; including the cross-team consolidation of key metrics (balanced scorecard)

·Develop measures and processes to understand and drive prioritized stability backlog tasks

·Assist in prioritizing key incident or quality issues for technology teams

·Ensures key business objectives are met through service delivery

·Proactively shares opportunities toimprove efficiency and effectiveness of their area.


·Bachelor's Degree B.A./B.S or equivalent work experience

·Minimum of 5 year retail business/technology experience

·Demonstrated track record of effective results oriented tasks

·Ability to work in a fast-paced and rapidly changing environment

·Analytical, reasoning, and negotiations skills

·Interpersonal, verbal, presentation and written communication skills

  • Willingness to collaborate with multiple partners
  • Preferred Requirements:

  • Competency is needed in the following areas:
  • Technical
  • Applying procedures, tools and methods
  • §Ability to troubleshoot technical problem and understand technical ecosystem

  • Business
  • Understanding business organization
  • Planning, prioritizing and administering work
  • Behavioral
  • Leading, inspiring and building trust
  • Thinking strategically
  • Building relationships/ team working
  • Influencing and persuading
  • Principled negotiating
  • Resolving conflicts and problems
  • ·Target Stores experience or similar retail experience

    ·Minimum of 1-2  years of leadership experience 

    Similar jobs

    More searches like this

    Similar jobs