Website Manager

Jan 22, 2018
Jan 31, 2018
Job Type
Employment Status
Full Time

Manage and execute the online experience for our user group site visitors and community members. Successful candidates can project manage updates and new page creation from start to finish including: stakeholder meetings and requirement gathering; concept and design; and execution and implementation with the CMS & CSS.


Primary Duties & Responsibilities:

  • Manage and execute ongoing site updates. Work with community team to implement new community features as appropriate
  • Work closely with each department and external stakeholders to improve member experience on websites
  • Project manage and execute new website projects including strategy, requirement gather, concept and implementation
  • Monitor and measure the success of website activity and provide regular reports
  • Develop and maintain website documentation, strategies and best practices
  • Work, as needed, with external vendors for site design updates
  • Provide internal and external website training and guidelines on how to navigate the website, relevant features and how to engage
  • Provide assistance to internal support team for escalated website support requests
  • Manage and troubleshoot regular platform upgrades and work with platform support teams to troubleshoot issues that arise
  • Perform other related duties within the scope of position as required



  • 2 to 4 years of website experience including building and maintaining sites
  • Working knowledge of HTML and CSS; javascript a plus
  • Ability to manage multiple priorities and projects while adhering to deadlines and maintaining attention to detail
  • Strong project management and communication (verbal and written) skills, team player attitude, and strategic thinking skills
  • Ability to work independently and prioritize tasks in a self-directed, virtual environment
  • Excellent customer service skills and professional demeanor
  • Good computer skills and proficiency with Microsoft Office programs


  • CMS experience and understanding of website practices
  • Graphic design experience
  • Experience with Higher Logic platform
  • Experience working with an Association or other member-based organization
  • Experience working with and managing vendor relationships

Work Environment/Expectations:

  • Ability to work remotely.
  • Work 40 hours per week. Additional hours may be necessary.
  • Travel: 1-4 times annually to conferences, events and meetings. In addition travel occasionally to Fargo office.

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