Business Continuation & Disaster Recovery Analyst Senior

Minneapolis, Minnesota
Jan 24, 2018
May 15, 2018
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.



At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible for managing and coordinating the Business Continuity and Disaster Recovery program components.  In partnership with IT DRP, ITSM, Data Security Officer and BCP Program Manager leads analysis and execution of organization-wide efforts to develop policies, risk mitigation strategies, identify priorities, and ensure implementation of action plans.  Provides the technical leadership and business resource for business continuation and disaster recovery programs.    Responsible for leveraging knowledge and experience to deliver end-to-end solutions for our business continuation and disaster recovery program, which includes architecting technical implementations of IT and business processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating the efforts with the ITSM team and business team.

·Co-lead cross-functional effort to develop and oversee business continuation and disaster recovery strategy and priorities, policies and project plan.

·Manage Business Continuity Plan for UCare including the BCP and DR documentation, coordination and project management. Update and maintain the BC and DR plans at least annually and when significant updates to business or infrastructure occur.

·Collaborate with UCare department leaders to develop and maintain written business continuation plan, provide training on plan and coordinate business continuation table top exercises.

·Create KPI's and associated reporting to ensure BCP and DR processes are operating effectively and service levels are known and being met by team.

·Manage the continued build out of infrastructure at UCare's DR data center to establish secure internet connectivity. Ensure all necessary components (e.g., firewalls, load balancers, etc.) are installed, configured and operational.

·Identify other business critical infrastructure elements lacking redundancy and develop plans to have them instantiated at the DR site.

·Collaborate with business and IT team members to develop application-specific BC and DR test plans. These plans should contain specific functions within applications to be verified and the expected results associated with each.

·Create and document procedures necessary to conduct regular business continuity and disaster recovery tests. Identify and document repeatable steps to establish an environment in which BC and DR testing can occur. This process should also include the activities needed to decommission the test environment and resume normal operations.

·Oversee the execution of two business continuity and disaster recovery tests per year. Partner with personnel within IT and designated business units to carry out tests of selected applications and infrastructure functions. Document the results for audit/compliance purposes. Identify and remediate opportunities for improvement in future tests.

·Create and document the procedures required to declare a business disruption / disaster and coordinate with BCP Program Manager to activate the BC/DR site for production usage.

·Review and update impact analyses to ensure that applications are appropriately classified and assigned to tiers for recovery. This would include an examination of the Recovery Point Objective (RPO's) and Recovery time objectives (RTO's) associated with each tier. Work with business owners to correctly categorize systems.

·Co-manage process associated with BC/DR incidents. This includes assemble necessary resources to address incident, guide team through resolution, conduct root cause analysis meetings and ensure appropriate problem tasks are created.

·Co-manage process for communicating outage/emergency activities to the organization.

·Perform other responsibilities as assigned.



Bachelor's degree in Information Systems, Business or related degree. Advanced degree preferred.

Required Experience

Five years' experience managing business continuation / disaster recovery and a minimum of two years prior program management or project management experience. 

Preferred Experience

ITIL certification.  Prior experience managing business continuation/disaster recovery plans.  Prior health care experience preferred.


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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