Vice President - Aftermarket Business Unit

Osseo, Wisconsin
Mar 02, 2018
Apr 01, 2018
Job Type
Employment Status
Full Time

Vice President - Aftermarket Business Unit


Job Summary:

The Vice President - Aftermarket Business Unit is responsible for leading our Parts, Technical Services, Field Service and Preventative Maintenance functions that create exceptional after sale experiences with our customers. Primary responsibilities include the development of the strategic direction and deployment of the business plans to achieve the revenue, gross margin and income objectives established for the department.This position will have 5 to 7 direct reports, is a member of the management team and reports directly to the President.Primary duties include:

  • Develop the strategic direction, business plan and tactical actions to maximize growth and profitability, expand market penetration and accomplish set short and long-term objectives of the Aftermarket Business Unit.  This includes budget development, management of inventory assets, resource plans and success metrics.  This department includes Electromechanical Customer Service Department, Parts Department, Regional Service Technicians and Customer Service Representatives.
  • Builds, develops and manages the aftermarket team comprised of direct reports, regional service affiliates, and subcontracted labor capable of carrying out the needs of our customers.
  • Planning service timelines, responsibilities and service level agreements- both with our customers and with our contractors/affiliates.
  • Develop and maintain high customer satisfaction; implement processes that support total customer satisfaction, and resolve issues raised by customers. 
  • Establish and utilize operating performance and financial metrics to report on actual results in comparison to plan within defined departments. Prepare monthly status reports including budget to actual and analysis to identify issues, opportunities, trends and potential improvements.
  • Coordinate effective communication links between customer, sales team and service and maintenance technicians executing field service and maintenance work. 

Minimum Qualifications:

  • Bachelor’s Degree (BS) in Business Administration or related field
  • 5-7 years of experience operating a field service and maintenance program/process 
  • Demonstrated ability to collect, develop and present information to sales, customers, sub-contractors, affiliates and senior management
  • Have ability to work with and implement Service Management Software to manage project requirements
  • Demonstrated track record of results and increased responsibility through career
  • Experience managing a fleet of vehicles and tools

We offer a competitive wage based on experience and performance as well as a generous incentive plan.  We also offer a comprehensive benefits plan, which includes Health, Dental, Vision, Life, Short and Long Term Disability, 401K, and profit sharing.

To apply for the position, please go to


Careers at Global Finishing Solutions

Recognized worldwide, Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide variety of industries — including automotive collision repair, aviation, industrial manufacturing, marine, military and defense, rail and transit, trucking and wood finishing. Our strength is in custom building finishing equipment to meet the unique needs of each customer. From sales and engineering to marketing and manufacturing, this variety of work makes our jobs exciting.

We believe that every employee ‘makes their mark’ on a company. A rapidly growing business, we are continuously seeking candidates to fill both new and vacant positions. Join us and see how you can make your mark.

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