RN or LPN Triage

Minnetonka, Minnesota
Mar 09, 2018
Apr 08, 2018
Healthcare, Nurse
Job Type
Employment Status
Full Time

Job Summary: Serve as a liaison between clinicians, staff, patients and Children’s Triage Service. Champion and understand all clinic policies. Improve quality care by ensuring efficiency and effectiveness of staff. Ensure that optimum patient flow is maintained. To be a strong leader and a positive role model for all staff and encourage staff development by serving as a mentor.

Essential Duties and Responsibilities:

  • Independently triage telephone calls from patients and parents making sure to effectively obtain concerns and symptoms with sufficient detail and accuracy to allow for appropriate assessment, classification, advice, and disposition of the patient/ parent’s request utilizing the appropriate South Lake Pediatrics protocols
  • Management including assessment and appropriate routing and or follow up of patient documents and records
  • Utilizing the nursing process, the triage nurse facilitates access to South Lake Pediatrics care system and/or develops an appropriate resolution to the patient’s/ parent’s concern
  • Works closely with providers, nurses, floor staff, and other South Lake Pediatrics employees while demonstrating effective communication, teaching, and negotiating skills
  • Prepare or complete prescription refills per South Lake Pediatrics Protocol
  • Management of patient registries as delegated
  • Responsible to assist all clinicians with their daily patient correspondence, i.e. return phone calls, call in Rx’s, inform patients of the need for physicals and immunizations
  • Provided time off from phones or patient care on a routine basis to help facilitate patient interactions for care coordination
  • Additional tasks as assigned

Education / Credentials / Qualifications: 

  • High school graduate or GED
  • Must have current RN or LPN licensure
  • 1 year phone triage experience preferred

Hours: 8-hour daytime shifts Monday - Friday
Clinic Hours are as follows:
Monday - Friday: 7:45am – 7:30pm M-TH, 7:45am - 5:30pm F
Saturday: 8:30am - 12:30pm (rotation: approx. once every 4 weeks)

Location: Minnetonka, MN  

This job requires access to confidential ad sensitive information, requiring ongoing discretion and secure information management.
As an equal opportunity employer, South Lake Pediatrics will provide equal consideration to all employees and job candidates without regards to sex, age, race, color, marital status, familial status, gender identity, sexual orientation, religion, creed, national origin, veteran status, disability, status with regard to public assistance, or any other characteristic protection by federal, state or local law. EEO/AA

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