Care Navigator

Minneapolis, Minnesota
Apr 19, 2018
Jun 01, 2018
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.




At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.



Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.




Position Description

This position is responsible to support member health by collaborating with Care Managers, providers and members to assist with preventive care and other services.  Focus on member medical, environmental and psycho-social needs by providing access to preventive care, current care/service needs, and long term wellness.  Specific duties and responsibilities include:  

Respond to member calls and inquiries and assist as able or triage to appropriate access points in CLS or other departments within UCare.

Assist member to establish and maintain a Primary Care Clinic by encouraging and explaining the benefit of preventative and ongoing health care. Promote access to and completion of preventive care services.

Serve as first point of contact for member clinical services needs including coordinating referrals within UCare departments and external agencies.  

Assist members with accessing appropriate case management services.

Educate members on health and wellness programs and make referrals as appropriate.

Document member related items timely and accurately in CCMS or other

designated systems.

Respond timely to Macess Navigator work queue service forms.

Ensure timely entry of information into MMIS to comply with contractual obligations.

Collaborate with supervisor on quality improvement projects/planning as   appropriate.

Other projects and duties as assigned.


High school diploma or equivalent. One year post-secondary education with a focus on health, social service, psychology or related coursework is preferred.

Required Experience

Two years experience in a community health setting with an in-depth knowledge of medical terminology and the ability to interpret health information.

Preferred Experience

LPN preferred with current unrestricted Minnesota license.  Experience working with state and federally funded programs.  Experience working for a health maintenance organization (HMO) serving members with Medicaid coverage preferred. Experience in working with culturally diverse and underserved populations. Strong customer service skills.


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.


As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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