Sr Analyst FRS Operations
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.As a Senior Analyst on the Financial Products Operations team, you'll be responsible for becoming a subject matter expert within our REDcard system of record platform and supporting specific functionality within it. You will drive REDcard initiatives in partnership with our third party vendor by mapping out and managing configuration and development changes and working with internal business teams and our technology product teams to accomplish our objectives. In this role, you will lead and coordinate small to medium-sized initiatives while supporting multiple medium to large-sized initiatives in parallel. You will also perform in-depth research to troubleshoot issues, be curious about digging in to the details, be a creative problem solver, and analyze information to mitigate system or process issues in partnership with internal and external partners. Job duties may change at any time due to business needs. About you:
- BS/BA 4-year college degree
- 2-4 years of experience as a business analyst or systems analyst; experience in financial services preferred
- Self-starter with demonstrated technical aptitude and the ability to lead projects, multitask, and drive results with minimal direction
- Experience with technical implementations, from requirements through production implementation
- Effectively interacts with vendor and internal partners to negotiate mutually beneficial solutions.