Sr Manager Transportation & Delivery Services

Employer
Target
Location
Brooklyn Park, Minnesota, United States
Posted
May 11, 2018
Closes
Jun 09, 2018
Employment Status
Full Time
Description: About us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Transportation Command Center (TCC) which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.As a Sr. Manager in Transportation Command Center Delivery Services, you will provide strategic and operational leadership for service center leaders and team members, with responsibility for approximately 5-6 exempt leaders and up to 90 agents taking various call types.  You have proven your ability to motivate and develop leaders in a fast-paced environment and create a culture that delivers a great experience for your team members and partners with every interaction.  You will be responsible for driving all aspects of performance, recognition and meeting budget goals.  You will have accountability to design and implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals.  You will use critical thinking and analytical skills to assess, innovate, and adapt to changing business needs.  You will identify and develop strategies for our team to align with Supply Chain and enterprise initiatives, while managing relationships with support teams across the company.About you:
  • College degree or equivalent experience required
  • 5+ years of proven leadership experience
  • 8-10 years of experience in operations, contact center, stores or distribution/transportation services
  • Ability to flex schedule to meet the demands of the business; some travel required
  • Large scale project experience

Qualifications:

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