Network Engineer - Temporary (8 Month Assignment)

Minneapolis, Minnesota
Jun 13, 2018
Jun 15, 2018
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible to ensure effective, efficient and stable infrastructure system functionality, including all data center, data closet, desktop systems, peripherals, wireless and video systems with focus on voice and network systems. This is achieved by planning, designing, and developing voice and network infrastructure across the organization. Must have the ability to communicate effectively and work in a team environment because this role works with business partners, leadership, technical teams, and end-users to successfully develop and implement UCare infrastructure systems. Collaborate with the portfolio and business teams, partners, team members and Technical Services Manager to understand business needs to implement forward thinking business solutions. Mentor System Engineers who are assisting with environment designs and implementations. Represent Technical Services on appropriate enterprise Committees. Act as subject matter experts for IT policies and procedures.

·Provide the technical connection between the Technology Services Manager, Project Managers, System Engineers, Service Desk, Application Operations Support, Developers and end users to create technical architectures that are flexible, adaptable, resilient, scalable and stable that bring business value emphasizing continuous business productivity improvement and minimizing business downtime.

·Understand UCare and be able to dive deeply into a wide range of network and voice issues.

·Align business goals and the existing infrastructure to support the business and help achieve its goals.

·Ensure documentation of current state and provide a roadmap for future of network and voice systems that aligns with business strategy and goals.

·Collaborate with Project Leads to implement projects from a technological and architectural perspective and interact with all areas and levels of the organization.

·Collaborate with the Technology Services Manager, other IS areas and the business to advise them on key network and voice architectural decisions concerning the platform and the supporting technologies.

·Collaborate with the Technology Services Manager and team members and other IT areas for UCare's voice and network infrastructure improvements.

·Collaborate with external vendors and managed services to ensure their full value is delivered for voice and network services.

·Collaborate with Service Desk and Application Support to mentor and provide documentation for operational support of voice and network systems where applicable.

·Collaborate with the Technology Services Manager and team members and other IS areas to plan and position UCare's business continuity and disaster recovery processes for the infrastructure systems.

·Review changes/enhancements to infrastructure and make recommendations related to deploying enhancements to UCare's environment.

·Mentor team members to assist their technical and business skills.

·Other projects and duties as assigned


Bachelor's degree in Computer Science; demonstrated experience may be considered in lieu of degree. 

Required Experience

Eight years of experience designing, building, and managing network and voice systems in an enterprise environment. Experience in working closely with management to ensure that systems and solutions align with business strategies and goals. In depth knowledge of network design, planning and implementing LANs, WANs and wireless networks with knowledge of applicable security, data privacy practices and laws. Knowledge of and experience in managing Cisco network hardware, F5 load balancers, Cisco Nexus with NX-OS, Cisco ASA firewalls, switches and routers.

Preferred Experience

Experience supporting contact/call centers. Cisco CCNA, CCNP, CCVP or CCDA certification. Knowledge of Windows Server, VMware, Linux/Unix, and storage networking. Experience implementing ITIL methodologies. Experience with capacity planning, Data Center operations, infrastructure security processes, and management consulting experience in information technology. Knowledge of Cisco Communication Manager, Call Center Express, Quality Management, Unity, voice gateways, Jabber, and Telepresence. Ability to support, maintain, and manage Cisco telephony applications and systems in a dynamically changing environment.


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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