Sr Analyst- TGS Process and Operations

Brooklyn Park, Minnesota, United States
Jun 22, 2018
Oct 04, 2018
Employment Status
Full Time
Description: About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Guest Services, which handles all guest inquiries and comments relating to orders and site issues.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Stores Transportation Support (STS) which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.

As a Sr. Analyst in Guest Services, you will analyze daily, weekly and monthly operational reports in order to assess business trends, identify opportunities and make recommendations to impact strategic direction and enhancements.You will have the ability to interpret complex data and make recommendations for future actions that contribute to Guest Services results and key leadership objectives.You will act as a liaison between operational and partner teams to create process flows, integration plans, or produce new reports that may impact the guest experience or team performance.You will foster continuous improvements, create process documentation, effective communication tools, and business summaries to drive service strategies aligned to Target enterprise strategies.Job duties may change at any time due to business needs.

About you:
• 4-year degree or equivalent experience
• 2-4 years of experience in a service or operations center with strong guest/customer focus
• Self-starter who has proven analytical, technical, and problem solving capabilities
• Experience with service center tools and data warehousing with multidimensional and relational data
• Excellent written and verbal communication skills, with ability to translate data and trends effectively
• Experience in programming, e-commerce, and/or Domo desired

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