Sr Analyst Service Center Operations

Brooklyn Park, Minnesota, United States
Jun 23, 2018
Aug 25, 2018
Employment Status
Full Time
Description: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution. As a FRS Sr Analyst FRS Operations, you are responsible for articulating business problems and value/impact assessments to the Case & Knowledge Product Owners.  Through your end to end understanding of customer experience integration and dependiencises you will help create user stories that maximize business value and share critical updates back to business partners.  Additonally, your execution of systematic confirguration updates will further enable your partners in real time. Job duties may change at any time due to business needs.About you: Minimum
  • 5-7 years of experience with 1-2 years of in a service environment
  • Experience with Salesforce Service Cloud
  • Strong communication skills
  • Strong technical and analytical aptitude
  • Experienced in collaborating across departments/pyramids and driving results
  • Experience working in an agile environment (e.g. user stories, iterative development, etc.)


  • Experience in a Technology organization
  • Agile certification


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