Health Promotion Outreach Specialist

Minneapolis, Minnesota
Jun 27, 2018
Aug 03, 2018
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.



Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.




Position Description

This position is responsible for providing telephonic outreach to members during and after pregnancy.  Outreach will also include Child and Teen Checkup reminders. The Outreach Specialist will assist members with preventive, prenatal and postpartum care access, identify members with high risk pregnancies and connect members with appropriate support services and resources.  Specific duties and responsibilities include:


    Provide telephonic outreach to; Pregnant members - Complete pregnancy risk assessment, identify high risk pregnancies, and provide additional support and resources to promote healthy pregnancies and birth outcomes (including referrals to internal resources for member support, UCare partners and other resources); Postpartum members to ensure timely follow up care; and Parents of UCare members to promote Child and Teen Checkup visits.Provide ethnic and culturally appropriate support. Document case notes and report relevant member information into appropriate internal systems. Documentation must be timely and accurate.Collaborate with the Health Promotion Health Educator to continuously improve member identification, assessment and outreach.Meet and maintain all established performance metrics.Assist in efforts to improve HEDIS rates and the overall health outcomes of pregnant members Support the additional work of the Health Promotion team, as needed.


Post-secondary degree in health education, health promotion, or other health related field.

Required Experience

Two years of experience with direct member outreach and education.

Preferred Experience

Experience working with state and federally funded programs.  Experience working for a health maintenance organization (HMO) serving members with Medicaid coverage preferred. Experience in working with culturally diverse and underserved populations. Strong customer service skills.


UCare is proud to be a recognized Star Tribune Top Workplace for the 9th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.


As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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