Sr Analyst | Global Svc Delivery- Vendor Ops

Brooklyn Park, Minnesota, United States
Jul 20, 2018
Sep 19, 2018
Employment Status
Full Time

Sr Analyst- Global Service Delivery

About Us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. 

Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy),REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Guest Services, which handles all guest inquiries and comments relating to orders and site issues.Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Stores Transportation Support (STS) which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise. 

The Senior Analyst, otherwise known in the industry as a Vendor Ops Specialist, is responsible for executing the vendor strategy and driving overall vendor results.  Acts as the primary point of contact for onsite vendor leadership for staffing, budget, business changes, new initiatives and overall site performance standards and results.  Manages a variety of projects for several different business partners concurrently.   Provides verbal and written updates to internal leaders on vendor results and project statuses.  Partners with internal business team and internal support groups such as Workforce Management, Finance, Business Systems, Telephony and Reporting.  Analyze performance between vendors and internal operations to improve vendor processes and create program efficiencies.  Ensure vendor program meets budget goals and prepare monthly expense forecasting and reporting. Provides support to department management and Vendor Project Lead/Operations Manager to facilitate the implementation of new vendor partners, significant changes in business strategy, or closure of existing vendor partners.

About you:

  • 4-year college degree or equivalent experience
  • Prior experience working in a BPO environment (3-5 years) with a thorough understanding of contact center operations, principles and metric
  • Self-starter who has proven analytical andproblem solvingcapabilities
  • Demonstrate clarity and succinctness in verbal and written communications
  • Ability to prioritize, multi-task and adjust to afast pacedenvironment
  • Occasional travel to partner locations globally
  • Flexibility with working hours, which occasionally include hours outside of normal scheduled work hour


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