Technology Services Outreach and Project Manager

Superior, Wisconsin
Jul 30, 2018
Aug 29, 2018
Employment Status
Full Time

Technology Services Outreach and Project Manager

UW-Superior is committed to making excellence inclusive in every aspect of the institution.  Diversity, inclusion and equity are prioritized learning resources for all community members.  We strive to offer quality programs in an environment of trust and cooperation that centers on the worth of all individuals. The University is seeking candidates who will contribute to the achievement of this goal.

POSITION: Information Systems Specialist, Associate, 100%, Academic Staff, renewable, annual appointment

DUTIES: The IS Technical Services Senior provides technology user support services for the UW-Superior faculty, staff and students. This position functions as a core professional team member of Technology User Support Services. The team provides high quality front-line user support for a wide range of computer and/or multimedia systems used for teaching and learning such as academic and administrative software use, multimedia computer and audio/visual technology, assistive technology, and technology loan services.

This position will provide the campus community technology software consultation, training, and support for our existing and emerging software library with an emphasis on collaboration software titles including SharePoint and other Office 365 offerings. This position will be responsible for providing regular campus outreach opportunities and will manage all communications including the delivery of technology security messaging. This position will provide business analyst tasks including requirements gathering, lean process mapping and will provide research for the IT management team into technology solution options and assist in project management.

View complete position description at

• Associate’s degree in technology related field
• OR 3 years of experience working in a technology related field

• Bachelor’s degree in a technology related discipline
• Experience in a call center setting
• Experience and success consulting with staff regarding software usage
• Experience in presenting trainings to end users in a one-on-one or group setting
• Experience in conducting successful software implementations

The successful candidate will be dynamic, energetic, creative, and engaging.  The successful candidate will demonstrate commitment to the public liberal arts mission. The successful candidate must be committed to the highest ethical standards and demonstrate effective leadership and teamwork skills. Candidates that demonstrate a commitment inclusive excellence and diversity are especially encouraged to apply.

SALARY: UW-S offers a competitive salary and benefits package, including health insurance coverage for eligible dependents.  


INFORMATION: For additional information visit or contact (715) 394-8369

APPLICATION PROCESS: Review of all complete applications will commence 4:30 pm August 20, 2018 and will continue until the position is filled.

Please apply online at UW-Careers  ( and submit your application packet that is:
1. Cover Letter
2. Resume
3. Names and contact information for only three (3) professional references
4. Unofficial transcripts of all degree earned
Internal applicants: select the internal applicant link. Registration for account not required.
External applicants: select the external applicant link and register for an account:
How to Register for a UW-Careers Account:
1. To register for a UW-Careers account, click on the click here to Register link to create your user name and password.
2. Search for the #19-03, Outreach and Program Manager, Technology Services and click on the Apply Now button to submit a resume.
o At this time, you will be asked to complete your profile. Please select Save to continue the application process.
3. To submit your letter of application, unofficial transcripts, etc., you must add the document as an attachment by clicking on the Add Attachment link below the Cover Letters and Attachments box.
4. Clicking on the Next link, please complete the required Online Questionnaire.
5. After the Online Questionnaire has been completed, click Next again to provide contact information for three professional references, if required, in the References section by selecting the Add Reference link.
6. Once reference information has been listed, click on Next to complete the How did you find out about the position? section of the application process.
7. Once you have completed all sections, click on the Save button and then Submit button to submit your materials.

At any time you may select the Save button to save your progress. When you have submitted your application, ability to change materials submitted will not be available.
If you have questions in regards to the hiring process, please contact Linda Graskey at (715) 394-8369 or by email at

UW-Superior: A Special Place:
The University of Wisconsin-Superior is Wisconsin’s public liberal arts college. Established in 1893 with a mission to train teachers, it later became a part of the University of Wisconsin-System, and in 1998 was designated as Wisconsin’s Public Liberal Arts College by the University of Wisconsin System Board of Regents. The University serves 2,500 traditional and non-traditional students and is dedicated to the integration of liberal and professional studies and to serving a diverse student population.

UW-Superior maintains its foundational teacher education college values through its emphasis on excellence in teaching, as well as service to the community and region. Its core mission is student-centered.  The institution fosters intellectual growth and career preparation within a liberal arts tradition that emphasizes individual attention, embodies respect for diverse cultures and multiple voices, and engages the community and region. The richness of its programs creates a personalized educational environment that integrates theory and practice, liberal and professional education, teaching, scholarship, and creativity. The University has a significant investment in and commitment to campus-wide Liberal Arts High Impact Practices (HIPs) that includes a First Year Experience, Academic Service Learning, Global Awareness, Writing Across the Curriculum, Undergraduate Research Scholarly and Creative Activity, and a Senior Year Experience. 

At UW-Superior, we promote the values of academic excellence, integrity, and community within a collegial environment. At the core of our values is the appreciation for, and examination of, diversity, inclusivity, and equity.  UW-Superior offers day, evening, weekend, and distance learning classes at both the undergraduate and graduate levels.

The University will not reveal the identities of applicants who request confidentiality in writing, except that the identities of “final candidates” must be revealed upon request. According to the Attorney General, “final candidates” under Wisconsin law means the five candidates who are considered most qualified for the position. See Wis. Stat. Sec. 19.36(7)(a).

The University reserves the right to check additional references with notice given to the candidates at the appropriate time in the process.

Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW-Superior campus safety information and crime statistics/Annual Security Report, see or contact the Office of Campus Safety at (715) 394-8114 for a printed copy.

UW-Superior is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity and inclusivity.