Administrative Assistant - Member Retention (Temporary)

Minneapolis, Minnesota
Aug 08, 2018
Aug 18, 2018
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible for providing a broad range of administrative and on-site/off-site meeting assistance to the Member Experience Manager.  Key liaison for internal and external customers.  Manage administrative functions, including scheduling and communications, provide project support and coordination of retention meeting activities.

·Work closely with Member Experience Manager to ensure all aspects of member retention meetings are handled. This includes confirming meeting locations and meeting times, arranging for catering, arranging for technology and ensuring it works properly, assisting with meeting room setup. Individual will also help manage the meeting reservation process, will order materials and print pieces for meetings, and will maintain a stock of trinkets for meetings.

·On meeting dates, attend meetings with Member Experience Manager to set up materials, ensure rooms are set up correctly and that catering has arrived, and ensure technology is available and working. Also ensure guest needs are met (such as ushering, answering questions, etc.). Clean up after meetings and track attendance.

·Organize and supervise other UCare meeting volunteers and give them instructions for their duties during the meetings.

·Assist with handling meeting site contracts and arrange for payment for sites.

·Other projects and duties as assigned.  


High school diploma or equivalent.

Required Experience

Basic knowledge of Microsoft Office programs. Strong customer service skills. Ability to be flexible and adapt to last minute requests and changes.

Preferred Experience

Customer Service and/or event planning experience


UCare is proud to be a recognized Star Tribune Top Workplace for the 9th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.


Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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