Manager | TCOM Guest Services

Brooklyn Park, Minnesota, United States
Aug 16, 2018
Sep 29, 2018
Employment Status
Full Time
Description: About us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

As a Manager in Guest Services (TGS), you will be responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels, including phone, email, and chat.  You have passion for leading, motivating, and developing others; working in a fast paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction.  You have a track record of producing significant business results and have demonstrated your ability to drive all aspects of team performance.  You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals.  You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs.  You will identify and develop strategies for our team to improve the guest experience, and drive guest loyalty and sales through team results.  You have a high level of initiative, are able to prioritize and organize your time, and are committed to delivering strong results.  You leverage your strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.

About you:

• Four year college degree or equivalent experience

• 2-4 years of leadership experience in service oriented and/or call center environment

• Previous experience in e-commerce or Retail Leadership 

• High technical aptitude with proficiency in Microsoft Office Suite and service center technologies


Similar jobs

Similar jobs