Sr Specialist FMOC
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From Guest Service Professionals and Product Designers, to Vendor Managers and Financial and Workforce Management Analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
FRS includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Client Support Center (CSC), we pride ourselves on infusing every interaction with the signature Target service that guests and team members alike have come to expect. We directly support Target's bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from Headquarters to Stores to Distribution Centers.
As a Sr. Specialist in our Facilities Management Operations Center (FMOC), you will provide support to internal teams such as store team members, Property Management Technicians and other Property Management teams by providing information and resolution on specific operational processes that are integral to supporting Property Management assets at all Target locations including Headquarters, Stores and Distribution Centers. Your primary function will include supporting connected assets such as HVAC, Fire & Security, and Refrigeration systems within Target stores. Your support will include tasks such as taking phone calls, handling alarms, chat, and completing off phone work. You will provide first level support for all building and asset-related issues, such as creating service requests and dispatching vendors to resolve issues impacting stores. You will monitor alarm signals generated from connected assets, and follow established operational processes to diagnose and react to the issue. You will discover escalated issues and take partners to determine options for resolution based on your findings. You will be expected to meet specified department performance standards and goals related to quality and performance metrics.
Core responsibilities are described within this job description. Job duties may change at any time due to business needs.
•High School Diploma or GED required
•1+ years of experience in Customer Service, Contact Centers or Operations
•Ability to effectively support teams, vendors, and guests
•Proven ability to work in a fast-paced environment, with the ability to multi-task, and follow-up consistently with partners while effectively resolving issues
•Detail-oriented with ability to determine root cause of problems and identify issues
•Strong technical ability to navigate multiple systems, including proficiency with PC/Microsoft applications
•Ability to independently follow established protocols and guidelines available in various knowledge resources with minimal direct oversight
•Ability to work a flexible schedule including nights, weekends and holidays
•Four-degree or equivalent experience preferred