Team Lead, Transportation Command Center Delivery Services (2nd Shift)

Brooklyn Park, Minnesota, United States
Aug 23, 2018
Oct 18, 2018
Business, Other
Employment Status
Full Time
Description: About us:

Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Guest Services, which handles all guest inquiries and comments relating to orders and site issues.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Transportation Command Center, Delivery Services (TCC DS), which provides round-the-clock resolution of logistical issues, and Travel Services, which manages all travel and expense-related work for the enterprise.

As a Team Lead TCC Deliviery Services, you will provide operational leadership for approximately 10-18 service center team members providing support for the movement of merchandise entering into and moving throughout Target's supply chain, up to and including guest delivery. You have a passion for hiring, leading, and developing your team while driving business results in a fast paced environment. You will have accountability to drive engagement with our teams, and deliver on key business objectives associated with quality, productivity, and guest satisfaction. You will be responsible for identifying team performance opportunities, defining and creating process improvements, leading department initiatives, and supporting team development. You have a high level of initiative, can organize your time, and are committed to delivering strong results. You will leverage your strong written and verbal communication skills, and critical thinking skills to build relationships with various levels, leaders, and teams across Target to create solutions and drive operational effectiveness. You seek out new and creative opportunities to improve the overall effectiveness and value of the department. Job duties may change at any time due to business needs.

About you:

• Four-year college degree or equivalent experience

• Prior leadership experience in a service or retail environment

• 2+ years experience in a service oriented, operational and/or contact center environment

• Ability to flex schedule to meet the demands of the business to include evenings, weekends and holidays

• Demonstrated skills in Microsoft programs, including Word, Excel and Outlook, Visio and Project

• Prior experience with retail, carrier/courier logistics or other operational support desired


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