Customer Service Representative - Sales - Temporary

Minneapolis, Minnesota
Sep 07, 2018
Oct 18, 2018
Employment Status
Full Time

Health Care that Starts with You!

Join a truly mission-driven organization! Independent, nonprofit UCare is recognized as one of the Minnesota's leading health plans. We provide more than 225,000 members across Minnesota and western Wisconsin with the health coverage plans and services they need to maintain and improve their health. The innovative coverage we create makes a difference for Medicare-eligible individuals, individuals and families enrolled in Minnesota Health Care Programs, such as MinnesotaCare and Medical Assistance, and disabled adults with special health care needs. UCare is growing in size, membership, products, geographic coverage, and employees. We're an organization that's going places. Be part of a team that cares about you, be part of UCare.


At UCare, we deliver high-quality health coverage and services to help members of all ages maintain and improve their health. It's a big job that takes innovative ideas, strategic partnerships, and a commitment to doing the right thing. Above all, it takes a compassionate team that is dedicated to making a real difference in the lives of our members and our communities.


Working at UCare is more than just a career; it's a mission. A mission that defines us as professionals, unites us as an organization, and shapes how we interact with our members and each other. Our values of integrity, community, quality, flexibility, and respect permeate every aspect of our organization - from who we are and how we act, to what we do and how we do it. We owe our continued success to our employees who proudly embody our mission and values in everything they do.


Position Description

This position is responsible to be the first point of contact for Medicare prospects who reach out to UCare in response to marketing campaigns.  Assist prospects with RSVP to Medicare Sales Meetings, requesting product materials or transfer them to a licensed Medicare Sales Representative for further consultation. 

·Provide initial contact for Medicare prospects and create a positive experience for the individual.

·Process RSVP requests for UCare Medicare Sales Meetings.  Gather, enter and confirm pertinent prospect information in the CRM system.

·Process requests for Medicare product kits. 

·Enter Business Reply cards with prospect information into the CRM system and confirm the request for Meeting attendance or material distribution.

·Retrieve voicemail messages.  Return prospect calls requesting to RSVP for Medicare Meetings or requesting materials.  Redirect Sales callbacks to the appropriate Sales Team member as appropriate.

·Establish meeting reminders; including email, phone or mail cards.

·Provide outbound calls to specific groups of current UCare members as a part of planned outreach and follow-up campaigns.

·Enter Enrollment Applications.

·Other projects and duties as assigned.


High school graduate or equivalent.  Two-year degree in health related, liberal arts or communication field, including a course in medical terminology is preferred.

Required Experience

One year call center experience or two years customer service experience.  Preference given to candidates with health insurance (HMO), physician group practice, or community agency.  Proficient PC skills.

Preferred Experience

Working knowledge of medical claims and/or medical billing processes is preferred.  Proficient computer skills; knowledge of Microsoft Office, Amisys, MACESS type software packages and Microsoft Dynamics CRM.


UCare is proud to be a recognized Star Tribune Top Workplace for the 8th consecutive year. As a part of our collaborative team, you'll experience the rewards that come with helping others and seeing the positive results of your hard work. We value and respect each individual's ideas and contributions, and give you the freedom to grow both personally and professionally. We are centrally located, and offer onsite education, equipment and wellness resources, a myriad of volunteer activities, and a number of other rewards. If you're looking for a welcoming environment that celebrates what you have to offer, helps you build on your strengths, and gives you the opportunity to truly make a difference, we invite you to apply.

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.



Enter a highly collaborative environment where people are truly engaged, and feedback is valued. You'll enjoy a competitive salary and benefits, as well as a host of other perks, including a nationally recognized wellness program, and a bright, open, award-winning office space in Northeast Minneapolis just minutes from major freeways and retail centers. At UCare, we welcome and employ a diverse employee group committed to meeting the needs of UCare, our members, and the communities we serve.

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