Team Lead | Fraud Prevention Dispute Resolution

Brooklyn Park, Minnesota, United States
Sep 07, 2018
Oct 03, 2018
Employment Status
Full Time
Description: About us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

Beyond our world-class contact centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Contact Center Support Services (SCSO) which develops comprehensive service delivery strategies for our contact centers. FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (REDcard, GiftCard). Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts. And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

As a Team Lead, FPDR, you'll take the lead as you manage a team of 15+ team members leading them in development and achievement of established quality, productivity, and service level goals.  Provide regular feedback and hold team members accountable when performance is not meeting expectations.  Support a team that reviews possible fraudulent orders on and follows critical procedures while delivering great guest experience.  Initiate and lead strategic initiatives aimed at improving overall efficiency and effectiveness and performance of the Fraud Prevention team, reduce loss, and retain guests.  Collaborate with peers and other leaders to drive results and improvements across the team.  Develop a thorough understanding of Target RedCard processes and products, procedures and policies, credit industry regulations, and internal policies and procedures as related to Retail and Credit Fraud Prevention and Credit Fraud Resolution.  Job duties may change at any time due to business needs.

About you:

• 4 year degree or equivalent experience

• Proven leadership skills and ability to develop, manage, and motivate your team in a fast-paced environment

• Ability to strategize and solve problems while working with ambiguity

• Excellent communication, interpersonal and organizational skills

• Ability to handle a fast-paced, dynamic work environment with a strong sense of urgency

• Strong passion for delivering a great guest experience with every interaction

• 2 + years of previous supervisory or leadership experience

• TSYS experience

• Bankcard, Disputes, or Fraud experience

• Service center experience

• Project management experience

• Understanding computer language and internet protocols


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