9-1-1 Dispatcher

Eden Prairie, Minnesota
Sep 07, 2018
Sep 21, 2018
Job Type
Employment Status
Full Time

9-1-1 Dispatcher

Position Details

Status: Full-time regular position, non-exempt
Salary: Full salary range from $27.13 - $31.73 per hour ($56,430 - $65,998 annual)
Benefits: Qualifies for full-time benefits date of hire
Location: City Center
Hours:  Rotating shift work; 5 days on/3 days off; 8.75 hour day
Reporting Relationship: Reports to Police Dispatch Supervisor

Police Department

The Eden Prairie Police Department is comprised of the Patrol, Investigations, and Support Divisions who protect and serve Eden Prairie residents by providing quality law enforcement services through active and professional engagement. Eden Prairie’s Police Department is committed to offering a customized service to the community, exercising discretion and fairness in enforcement, building public trust in the department, and promoting the professional development of its members.

Fire Department

The Eden Prairie Fire Department is comprised of four fire stations and a staff of 95 duty crew firefighters and 9 full-time firefighters who protect and serve Eden Prairie residents. Eden Prairie’s Fire Department leads and strives to minimize risk, increase safety, and improve the quality of life in our community through education, code compliance and emergency response.

Position Responsibilities

The 9-1-1 Dispatcher answers citizen’s call for help to fulfill the mission of the police and fire department to protect and serve.  This position is responsible for simultaneously prioritizing calls for service, determining effective resources, and responding within set policies and procedures. The primary position responsibilities and areas of impact are: 

  1. Answers emergency and non-emergency calls, makes sound decisions for successful emergency management, formulates a line of questioning to effectively prioritize and dispatch resources to the public.
  2. Ensures officer safety through accurately documenting information obtained, disseminating relevant facts, and maintaining the status of all patrol officers and firefighters while on call.
  3. Supports the police and fire departments in the legal process by ensuring policies and procedures are upheld and followed; tracks and queries information to maintain an accurate CAD system for future retrieval; documents hazard and location history to provide better services.
  4. Maintains knowledge related to laws, statutes, ordinances and resources to properly refer information to others when requested.
  5. Maintains full-access BCA CJIS certification and knowledge of all aspects of the CJDN (Criminal Justice Data Communications Network).
  6. Effectively maneuvers through several different systems to perform all facets of the position; utilizes Voiceover Internet Protocol (VOIP) telephone technology, participates in the Allied Radio Matrix for Emergency Response (ARMER), knowledgeable in accessing numerous criminal justice related databases.
  7. Responsible for monitoring video cameras located throughout the community.
  8. Liaison between the public and the various departments of the city, serving as the primary contact for various departments after hours, on weekends, and on holidays.

While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Position Requirements

Education: Two-year degree required; Four-year degree in related field (Criminal Justice, Psychology, Communications, etc.) preferred; Training in First Responder, Crisis Negotiations, Terrorism, and Suicidal Callers preferred.

Work Experience: Three years of experience demonstrating progressive abilities in the areas of switching gears/multi-tasking, immediate decision making, prioritizing information quickly, and dealing with critical/high stress incidents. Must be able to type at least 60 words per minute.

Physical Requirements: Physical effort is light for the majority of work with lifting or carrying limited to 25 pounds intermittently. Report preparation and writing at times requires extended use of a keyboard.  Work interruptions are frequent.  Frequent time spent on the phone using a headset.

Working Conditions: Most work is performed in a normal office environment.  The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation.

City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.

Position Specific Expectations

Legal Expertise: Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.

Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

Composure: Exhibits self-confidence and asserts self appropriately in several different situations; maintains professionalism while under pressure; can handle stress; energized by tough challenges.

Decision Making: Makes good decisions based upon a mixture of analysis, experience and judgment in a timely manner; determines a course of action after weighing and analyzing different options; seeks out additional information when necessary; presents solutions and suggestions within the appropriate channels.

Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.

Technical Learning: Effective at acquiring skills, abilities and knowledge; quickly learns new industry, organization, and product information; has an aptitude for retaining and applying technical information; able to communicate techniques, software or product to others; is a quick study; able to work under tight deadlines and pressure.

City of Eden Prairie Pre-employment Process

The City of Eden Prairie conducts the following pre-employment checks for this 911 Dispatcher position:

  1. Professional Reference Check
  2. Background Check
  3. Written Assessment
  4. Drug/Alcohol test
  5. Pre-employment physical (audiogram)
  6. Psychological evaluation

All final candidates must successfully complete and pass the City’s evaluation of the pre-employment process before their first day of employment.

City of Eden Prairie Application Timeline

Position Posted: Friday, September 7, 2018
Position Closes:  Friday, September 21, 2018 at 8:00am
Review Applications: Week of September 24
Written Test: Wednesday, October 3, 2018 at 5:30 PM
First Round Interviews: Monday, October 22, 2018
Final Interviews: Tuesday, October 30 and Wednesday October 31, 2018
Potential Start Date: Late November

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