Sr Specialist TCC Delivery Services

Brooklyn Park, Minnesota, United States
Sep 13, 2018
Oct 10, 2018
Employment Status
Full Time
Description: Sr. Specialist, TCC Delivery Services (54370)  

Classification: (Non-Exempt)
Date: July 2018
About us:
Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.
Guest-facing contact centers that directly impact Target's profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard® Guest Services (Guest Contact, Fulfillment and Legal & Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Guest Services, which handles all guest inquiries and comments relating to orders and site issues.

Team member-facing contact centers include the Client Support Center (CSC) for companywide level-one technical support, Facilities Management Operations Center (FMOC) which acts as the property management hub for our store locations, Transportation Command Center, Delivery Services (TCC DS) which provides round-the-clock resolution of logistical issues and Travel Services, which manages all travel and expense-related work for the enterprise.
As a TCC Sr. Specialist, you will provide real time support for both internal and external partners with the movement of merchandise entering into and moving throughout Target's supply chain, up to and including guest delivery. You have a passion for providing outstanding service and overall issue resolution. You are able to maintain awareness of system and data issues as they occur and provide information to appropriate teams in a timely manner.  You will support the team, guests, store teams, and transportation partners with their technical, research and data adjustment needs. You'll maintain department performance standards and goals related to quality and performance metrics. You'll research escalated issues and partner with various leaders to determine opportunities based on findings and will de-escalate issues with empathy and positive communication. You will play a role in the development and editing of knowledge resources for your team while identifying training opportunities and best practices.  You are detail oriented and have the technical ability to navigate multiple systems and use resources with minimal direction.  You are curious, have the ability to work independently, and leverage multiple data points to answer questions, solve problems and provide resolution to issues.  Job duties may change at any time due to business needs.

About you:
  • High School Diploma or GED required; four year degree or equivalent experience desired
  • 1-2 years of experience in customer service or a call center environment
  • Experience in logistics, distribution centers, or merchandise transportation desired
  • Strong technical aptitude including proficiency with PC/Microsoft applications
  • Ability to work a flexible schedule including nights, weekends, and holidays


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